thread Re: Appointments - Clients can't see availability in Archived Discussions (Read Only)

Appointments - Clients can't see availability

RiversLight — Mon, 25 Feb 2019 01:40:50 GMT

How do I make my avilability visible? I have set my business hours and staff business hours (they are the same) but when I view the calendar page, it does not show the option to click on any of those dates. They are all grey like I'm closed or busy.

Re: Appointments - Clients can't see availability

Chad — Tue, 26 Feb 2019 19:14:33 GMT

That's definitely weird @RiversLight.

I would recommend double checking your staff hours on the Square Dashboard. Your staff hours effect your online booking calendar, so it sounds like that might be the root of the issue. Your staff hours should mirror your business hours.

Re: Appointments - Clients can't see availability

sandradee — Sat, 08 Apr 2023 00:28:18 GMT

Was this resolved because I am having the same issues

Re: Appointments - Clients can't see availability

_Violet — Sun, 09 Apr 2023 22:22:22 GMT

Hi @sandradee - I'm sorry to hear that this issue with your Online Booking Site has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with the Square Appointments Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.