thread Re: Appointments: Confirmation texts are sending an hour earlier time than the one entered in calend in Archived Discussions (Read Only)

Appointments: Confirmation texts are sending an hour earlier time than the one entered in calendar

Loco_lashes5566 — Sun, 03 Mar 2019 16:20:24 GMT

The title of this thread has been edited from the original: Wrong time

Randomly my confirmation texts are sending an hour earlier time than the one entered in calendar. How do i fix?

Re: Appointments: Confirmation texts are sending an hour earlier time than the one entered in cal...

Helen — Sun, 03 Mar 2019 22:57:20 GMT

Thanks for your post @Loco_lashes5566! This help article has the steps to troubleshoot this issue: Appointment Notifications in the Wrong Time Zone.

If you're clients' reminder texts are still being sent early give our CS team a call and an Appoinments Specialist can take a closer look for you.

Is there a way to not send reminders at 3am?

amm1121 — Mon, 26 Apr 2021 16:29:12 GMT

I have text and email reminders set but it keeps sending at 3am cst weather it's set at 12 or 8 hours.... help!

Re: Is there a way to not send reminders at 3am?

ashc — Tue, 27 Apr 2021 13:57:07 GMT

Hey @amm1121 and welcome to the Community!

I moved your post to an existing thread that goes over troubleshooting your confirmations for different timezones.

Check out @Helen's answer above and please contact our Appointments team directly if those don't fix the issue.

Re: Appointments: Confirmation texts are sending an hour earlier time than the one entered in calend

essentialnails — Tue, 23 Aug 2022 21:02:14 GMT

I have my settings set to "lock booking time zone to business time zone" but when my clients receive confirmation texts while in another time zone their confirmation will adjust to the timezone they're in. Is there any way to fix it so my clients will receive confirmations in my businesses timezone no matter where they are?

Re: Appointments: Confirmation texts are sending an hour earlier time than the one entered in calend

JJ_ — Thu, 25 Aug 2022 14:34:17 GMT

While in a different time zone Appointment Confirmation will still align with the correct time. At this moment, we do not have a way to adjust this to be also locket to your time zone @essentialnails I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers with similar interest in your request.

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).