thread Re: Cannot access W-2s? in Archived Discussions (Read Only)

Payroll: How do I access a W-2 form for an employee?

DCCLLC — Mon, 24 Feb 2020 16:55:30 GMT

The title of this thread has been edited from the original: cannot access W-2s?

I have a client who uses Square, has one employee, and cannot access this one employee's W-2. My client has gone to the Payroll section and then the Tax Forms section, and the message "No Tax Forms Available Yet - your payroll tax forms will appear here once we've filed your first tax return."

What exactly needs to be done for him to access all available W-2s? I know he needs to get to it pretty urgently since his employee hasn't gotten one.

Re: Cannot access W-2s?

Helen — Tue, 12 Mar 2019 23:35:05 GMT

Hello @DCCLLC! W2 forms were made available online in January. If they haven't already please ask your client to give us a call so a Payroll specialist can help them with this.

Re: Cannot access W-2s?

Lesleewill57 — Sun, 19 Jan 2020 23:13:35 GMT

Trying to access my employees w-2’s but when I click on them nothing happens. Help?

Re: Cannot access W-2s?

nika — Tue, 21 Jan 2020 15:02:36 GMT

Hi @Lesleewill57. Is anything happening at all when you click on the links? Or is there just a loading wheel?

You can try these troubleshooting steps and see if that helps. Please report back here if you're still having issues afterwards!

Re: Cannot access W-2s?

bbowers — Sun, 23 Feb 2020 20:39:56 GMT

Hi Helen,

I am having this same issue this year! I use Square payroll for my business and I am the only employee. When I click on "Tax Forms" I only see "No Tax Forms Available Yet". These should have been posted by January 31st.

I've tried emailing via the support center multiple times, but I've not receive a response. I've tried calling support but I don't have a "Code" and the support site won't give me one.

Please tell me how I can get in contact with a payroll specialist.

Thank you.

Re: Cannot access W-2s?

AshleyK — Mon, 24 Feb 2020 16:27:57 GMT

Hey @bbowers thanks for posting and I'm really sorry to hear you are having trouble finding your tax forms. I have sent a case into our Payroll Team and you should be hearing back via email soon!

Re: Cannot access W-2s?

bbowers — Sun, 01 Mar 2020 19:53:34 GMT

It has been 17 days since I sent an email request for payroll assistance. It took 10 days to get a reply, as opposed to the 24-48 hours posted on Square's support site. It has now been a week since that reply and my issue is still NOT resolved! I can't even get an update or any reply regarding a resolution.

My W-2s are now 30 days late! What do I have to do in order to get this issue resolved?!?!

Re: Cannot access W-2s?

Kassi_ — Tue, 03 Mar 2020 19:40:30 GMT

Hi there @bbowers -

Since this involves some account specific information, I am going to reach out via private message. Please keep an eye out!