thread Re: Email notification in Archived Discussions (Read Only)

How Can I Turn Off Transaction Email Notifications?

Chefb01 — Thu, 14 Mar 2019 01:20:13 GMT

Can someone tell me how to not recieve an email for every transaction.

Re: Email notification

Carrx — Tue, 12 Mar 2019 11:18:31 GMT

You defineatly can. From the square dashboard click on your business name in the upper right hand corner. Then click account settings. Now on the left side of the screen click "Account" then "Email Notifications" There you will be able to change all your incoming email settings. You can scroll down to the bottom under "Transactional Emails" That would be the section you can change your notifications from payments.

Re: Email notification

annapriesta — Wed, 01 Apr 2020 15:05:51 GMT

I have turned off all email notifications but I am still receiving email notifications for every invoice that is sent out. Why???

Re: Email notification

AshleyK — Wed, 01 Apr 2020 17:08:17 GMT

@annapriesta are you disabling email notifications for invoices in the Invoices tab of the Square Dashboard? The email notifications for invoices is separate from all others, so you will need to select Invoices > Settings > Notifications and disable "sent" from there.

Don't forget to save your settings either!

Re: Email notification

TCSeattle — Tue, 21 Apr 2020 18:32:32 GMT

Having as similar problem on our account. We are getting emails for every online order transaction. I checked the account settings-->email notifications. Under transactional emails, the box next to Online store order is not checked so not sure how else to stop the individual emails. Any other suggestions for how to stop these emails?

Re: Email notification

nika — Wed, 22 Apr 2020 20:35:01 GMT

Hello @TCSeattle. The answer for your question is a bit different since we're talking about Online Order emails.

Through Weebly, it's not possible to disable email order notifications. One solution that some sellers have taken to is to change the email on file for the Weebly account to a different email, but you'll need to make sure to check it periodically for any account related updates.

Another workaround would be to create a folder in your email box and filter all the order confirmations to go in that folder. Then you can trash the folder periodically.

Sorry there's not a more simple, direct answer for you at this time. Hopefully this is something that can be implemented down the road.

Re: Email notification

Threefold — Mon, 03 Aug 2020 17:16:26 GMT

Where on Weebly can I find the setting to change the email address? I downloaded the Weebly app but cannot find where email notification is located at.

Re: Email notification

JustinC — Wed, 05 Aug 2020 20:50:42 GMT

@Threefold - are you looking to change your log in email or the address used to send customer order confirmations?

Re: Turning off Email notifications

whiteriver — Thu, 10 Dec 2020 21:54:36 GMT

I have turned off "transactional E-Mail notifications" in my account settings. I am STILL receiving them. In addition I have been deleting them daily. They are BACK in my mailbox the next day. What on earth can I do?

Re: Turning off Email notifications

whiteriver — Sat, 12 Dec 2020 19:28:30 GMT

Is anybody else having the "Notification e-mail" problem? I have turned it off and still receive emails.

Re: Turning off Email notifications

Kassi_ — Mon, 14 Dec 2020 14:54:27 GMT

Hey there, @whiteriver -

Thank you for your post!

Are you looking to turn off all of the email notifications or only a select group?

I will keep an eye out for your reply👀.

Re: Email notification

whiteriver — Fri, 15 Jan 2021 22:09:37 GMT

Ashley YOU WIN!!!!!!!! Thank you, thank you , thank you:)! You figured it out.

I did not realize additional email notifications were under/in the invoice settings too.

So simple but overlooked.

Happy New Year!

Juane

White River Dive Co.

Branson MO

Re: Email notification

Salon29 — Mon, 12 Jul 2021 15:51:12 GMT

I am getting notifications from someone else's account. I cannot stop these on MY dashboard. HELP!

Re: Turning off Email notifications

Salon29 — Mon, 12 Jul 2021 15:52:22 GMT

I am receiving email notifications from someone else's account. I called about this and am STILL getting them.