thread Re: How do I send a mass text to all my clients? in Archived Discussions (Read Only)

How do I send a mass text to all my clients?

Sublimebeauty26 — Fri, 15 Mar 2019 17:56:32 GMT

I am going on vacation and need to send a message to all of my clients, telling them I will be out of the country and won’t be able to answer calls/text messages until I get back. How do I do this with my appointment app? Thank you

Re: How do I send a mass text to all my clients?

VanKalkerFarms — Fri, 15 Mar 2019 18:46:55 GMT

I don't use appointments but we do use Square Marketing and with that, you would be able to send out an email to all your customers. I'm not sure if there is something like that in Appointments. @Chad ?

Re: How do I send a mass text to all my clients?

puka — Fri, 15 Mar 2019 19:12:48 GMT

Hey @Sublimebeauty26 - We don't currently have a feature that offers text messaging. Square Marketing, which @VanKalkerFarms mentioned above, is the only mass messaging we offer at the moment.

Re: How do I send a mass text to all my clients?

Tiffany1 — Tue, 24 Mar 2020 18:13:28 GMT

That’s really funny because we used to have that option ,mass test to invite our customers to make appointments ,how hard would it be to reset that option up it works much better than emailing because nobody ever looks at their email ,or at least not all of my clients look at their email it sure would make my life a lot easier at this moment, I am not happy with all the changes, I think it’s made your service much more difficult to use, please help me with this problem and bring back the mass texting option.

Re: How do I send a mass text to all my clients?

Tiffany1 — Tue, 24 Mar 2020 18:21:13 GMT

Do you us zipwip for your texting service?

Re: How do I send a mass text to all my clients?

AshleyK — Wed, 25 Mar 2020 15:46:37 GMT

Hey @Tiffany1 thanks for taking the time to share your thoughts on this. I hear you - the ability to send mass texts would be very useful as not everyone checks their email regularly. Having this option would open the door for some business owners to have more flexibility in how they communicate to their customers!

I know this is frustrating, but I have shared your feedback with our Development Team. Hang tight as we continue to track the feedback from our Sellers regarding this feature request!

Re: How do I send a mass text to all my clients?

JeckaWight — Wed, 15 Apr 2020 17:36:46 GMT

It would be extra great at this time of pandemic. Where things keep changingof business owners are able to contact all guests through mass texts. I do use the email marketing feature, which is great. And square will message my guests reminders about appointments. Can we please set up mass texts.

Re: How do I send a mass text to all my clients?

Joe — Thu, 16 Apr 2020 14:14:13 GMT

Thanks for adding your voice here, @JeckaWight. Our Product Teams are actively working towards bringing this feature into the fold. We will continue to update this thread as we get more information. Thanks so much for your continued patience!

Re: How do I send a mass text to all my clients?

Tiffany1 — Thu, 16 Apr 2020 15:03:59 GMT

When I first started square they had a setting that would go out to all your new clients that they could book online via text, Kinda odd that you took it away and you can’t just bring it back. Sometimes you try to make things better but it seems like it’s not it just ends up hurting us.

Re: How do I send a mass text to all my clients?

Joe — Thu, 16 Apr 2020 15:09:48 GMT

Hi there, @Tiffany1 - we appreciate your honesty. We still do incorporate text reminders for customer Appointments, but those are on an individual basis.

Pushing your feedback and flagging it to our Product Teams. Thanks so much!

Re: How do I send a mass text to all my clients?

LeahDan2012 — Mon, 06 Jul 2020 03:31:34 GMT

My coffee shop customers keep asking for a text alert system. At first I purchase square marketing thinking that's what the campaigns offered not realizing there are only five slightly customizable campaigns. I need to be able to send out text alerts and deals of the days via mass texts to my customers. Most of my customers are millennials who are not going to check their emails like they would a text. Please offer this feature asap!!

Re: How do I send a mass text to all my clients?

WirlNet — Mon, 06 Jul 2020 04:27:22 GMT

Personally I hate texting other than for immediate family, but you are right, millennials seem to be allergic to email. If a business were to send me a text spam I would be unhappy.

Some phone companies allow texting to be done from a computer. Maybe there is a way to do a mass text that way.

Re: How do I send a mass text to all my clients?

haircarebyjenni — Mon, 05 Oct 2020 22:54:10 GMT

has there been any update regarding mass texts? More and more customers don't read the emails or they go into spam/junk. Unless the option of sending mass texts is added soon, i may discontinue the marketing service because it's not really helping much

Re: How do I send a mass text to all my clients?

gritngrace — Tue, 06 Oct 2020 03:31:13 GMT

YES!!! We need mass texting options. Emails are not that relevant anymore!! My clients wold rather get a text over an email any day!!!

Re: How do I send a mass text to all my clients?

cm27mc13 — Mon, 16 Nov 2020 15:18:17 GMT

How do you send a mass customer email and /or text?

Re: How do I send a mass text to all my clients?

JeckaWight — Mon, 16 Nov 2020 15:53:57 GMT

Unfortunately we still can’t do that. Which makes no sense because square texts my customers reminders of their appointment. Plus we can send mass emails but not texts? It’s really unfortunate. Maybe if enough people throw a fit it will finally be something we can do...

Re: How do I send a mass text to all my clients?

Haileyaxeen — Sun, 22 Nov 2020 01:26:06 GMT

I am struggling with the same issue regarding mass texts to clients. I am changing salons and it is such an inconvenience to contact everyone individually for this update. And I would like to also be able to send mass texts to advertise promotions or share any updates about my services. I am considering switching apps that allows mass communication if this doesn’t change

Re: How do I send a mass text to all my clients?

ashc — Sun, 22 Nov 2020 12:19:44 GMT

Hi @Haileyaxeen and welcome to the Community.

Thanks for your added input on this feature request!

I don't have a timeline on when this will be available but I would encourage you to check out our Beta Community to join and potentially get access to new features first when we test them out.

Re: How do I send a mass text to all my clients?

sayra — Thu, 04 Nov 2021 02:56:55 GMT

Hey @Sublimebeauty26,

I'm stopping by to provide you with an update regarding your question in this post. Square has launched Text Message Marketing (SMS) in the US. Take a look at our Seller Community post here, provided by @kellyj.

Let us know if you have any other questions.

Re: How do I send a mass text to all my clients?

Salonksmith — Thu, 19 Oct 2023 04:22:50 GMT

This option is really needed. Especially given the price points I believe a lot of businesses are paying. Being able to have messaging and then have it taken away was not awesome for my business. And not having a need or want for the marketing add on to be able to send texts via square doesn't help with that either. It would be nice to send out a memo to clients with important business updates or important changes to their cell phones. Please take this into consideration to add this feature back. I don't believe this fits in the same category as text message marketing. Sometimes businesses need to reach out to their entire client base in a professional way to give notice on certain things.

Please take this into consideration.

Thank you,

Kelley