thread Re: Website help. Free ship in Archived Discussions (Read Only)

Discount Shipping and promotion codes

jewelrybylinzb — Sat, 16 Mar 2019 16:04:38 GMT

I hope this is the right place to post this. I use Square for my jewelry business and want to offer free shipping for orders over a certain amount on my online store. Is there a way to do this or would I need to just offer a promotion code to offset the shipping?

With the promotion codes is there a way to make sure they are being used as intended?

Re: Discount Shipping and promotion codes

Chad — Mon, 18 Mar 2019 21:37:21 GMT

Hello @jewelrybylinzb, welcome to the Seller Community!

I understand why you want to offer this to your customers, but currently it's not possible on the Online Store.

You can create a promo code for your customers to use, but there's nothing to stop them from using it on a sale that doesn't meet the threshold for free shipping.

Re: Discount Shipping and promotion codes

jewelrybylinzb — Mon, 18 Mar 2019 22:44:59 GMT

Thank you, @Chad I appreciate the insight. If I have my online store set to where I have to manually approve the sales can I add coupon codes to it for my customer?

Re: Discount Shipping and promotion codes

Chad — Mon, 18 Mar 2019 22:54:36 GMT

Great question @jewelrybylinzb, but unfortunately this is not possible.

You could issue a partial refund for orders that meet your free shipping threshold. You would have to issue the refund from your Square Dashboard. That's the only workaround that I can think of. 🙂

Re: Discount Shipping and promotion codes

jewelrybylinzb — Mon, 18 Mar 2019 22:56:35 GMT

@Chad appreciate it! That at least gives me some options of how to go about it or figure out if I need to do a different type of discount for them.

Website help. Free ship

Beastyboutique — Sun, 16 Jun 2019 22:28:19 GMT

Is there a way to do free shipping over $200? Other than using a discount code (as I'm worried those who arent over 200 will use it) thanks!

Re: Website help. Free ship

kellyj — Tue, 18 Jun 2019 01:03:47 GMT

@Beastyboutique

Welcome to the Community, we're happy to have you here!

Thanks for this question. Right now, the only way to do this is through offering the promo code or refund the shipping once purchased. I've moved your post to a thread where this is discussed if you'd like to read more.