thread When do you get the funds from a cancellation? in Archived Discussions (Read Only) https://community.squareup.com/t5/Archived-Discussions-Read-Only/When-do-you-get-the-funds-from-a-cancellation/m-p/113464#M35283 <P>I've had 2 appointments that have been cancelled/no showed and I have a 24hr policy and hold cards, I've yet to receive that cancel fee.&nbsp;</P> Sun, 17 Mar 2019 17:44:50 GMT MrsColeman 2019-03-17T17:44:50Z When do you get the funds from a cancellation? https://community.squareup.com/t5/Archived-Discussions-Read-Only/When-do-you-get-the-funds-from-a-cancellation/m-p/113464#M35283 <P>I've had 2 appointments that have been cancelled/no showed and I have a 24hr policy and hold cards, I've yet to receive that cancel fee.&nbsp;</P> Sun, 17 Mar 2019 17:44:50 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/When-do-you-get-the-funds-from-a-cancellation/m-p/113464#M35283 MrsColeman 2019-03-17T17:44:50Z Re: When do you get the funds from a cancellation? https://community.squareup.com/t5/Archived-Discussions-Read-Only/When-do-you-get-the-funds-from-a-cancellation/m-p/113704#M35284 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/161496">@MrsColeman</a>!&nbsp;</P> <P>&nbsp;</P> <P>Did you mark these appointments as no-shows on your calendar? Once you do this it will charge the customers card on file.&nbsp;</P> Tue, 19 Mar 2019 00:40:54 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/When-do-you-get-the-funds-from-a-cancellation/m-p/113704#M35284 Chad 2019-03-19T00:40:54Z Re: When do you get the funds from a cancellation? https://community.squareup.com/t5/Archived-Discussions-Read-Only/When-do-you-get-the-funds-from-a-cancellation/m-p/113725#M35285 <P>Before when I marked at no show nothing happened, when I did cancelled it all do I want to charge my cancel fee I clicked the toggle to yes and nothing happened</P> Tue, 19 Mar 2019 04:27:58 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/When-do-you-get-the-funds-from-a-cancellation/m-p/113725#M35285 MrsColeman 2019-03-19T04:27:58Z Re: When do you get the funds from a cancellation? https://community.squareup.com/t5/Archived-Discussions-Read-Only/When-do-you-get-the-funds-from-a-cancellation/m-p/113861#M35286 <P>I'm having trouble understanding your last comment <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/161496">@MrsColeman</a>.&nbsp;</P> <P>&nbsp;</P> <P>When you tried to mark an appointment as no-show did the clients card decline?&nbsp;</P> Tue, 19 Mar 2019 19:51:51 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/When-do-you-get-the-funds-from-a-cancellation/m-p/113861#M35286 Chad 2019-03-19T19:51:51Z