thread Re: Recorded a Payment Wrong and need to Edit It in Archived Discussions (Read Only)

Recorded a Payment Wrong and need to Edit It

charlestoncarts — Mon, 18 Mar 2019 02:21:44 GMT

Recorded a payment as "Cash" for a customer via the webiste when they acutally paid with a Check, how is this edited? Also one tranaction was recored as "cash" when it was a credit card sale that didn't uatomatically attach to the customer invoice, need to edit this oen as well as the reporting is showing $7k in cahs that was not received in cash.

Re: Recorded a Payment Wrong and need to Edit It

ryanwanner — Mon, 18 Mar 2019 05:19:29 GMT

Once the payment is recorded there is no way to reopen the ticket.

Since your first sale was tendered to cash instead of check, you can refund the entire ticket and immediately re-ring it to make it right.

For you second sale, you can still refund the order. As long as you have a way to re-ring the order and close it to your customer's credit card, you can do so without losing the sale.

Re: Recorded a Payment Wrong and need to Edit It

VanKalkerFarms — Mon, 18 Mar 2019 12:49:23 GMT

how did you accept a 7k credit card payment if you rang it up as a cash sale? that isn't possible as selecting cash doesn't allow for a credit card to be used. as stated you will have to refund that sale and then get the customer and their credit card to process it as a credit card sale.