thread Re: How do I change the "owner" phone number on file? in Archived Discussions (Read Only)

How do I change the "owner" phone number on file?

Pilar — Sat, 23 Mar 2019 21:55:37 GMT

So, I have already gone to my Dsahboard to Account & Settings, and there is no plce to change phone number. Only Name, Email and password. Please help.

Re: How do I change the "owner" phone number on file?

ryanwanner — Sun, 24 Mar 2019 17:29:04 GMT

Two spots I'd recommend checking...

-First, Account & Settings -> Business -> Location. If your phone number is the same as your business location's, you can update it here.

-Second, the Employees section. You should have a name here with the Owner designation. Click on it, then click Edit in the upper right of the new screen. You can modify the number here.

Hope this helps!

Re: How do I change the "owner" phone number on file?

cpbaseball — Thu, 11 Mar 2021 17:34:36 GMT

I do not see an Employees section. Where exactly is that located?

Re: How do I change the "owner" phone number on file?

JustinC — Thu, 11 Mar 2021 19:14:05 GMT

Hi @cpbaseball the employees tab is named Team now. You should see it from the Dashboard menu.

Re: How do I change the "owner" phone number on file?

cpbaseball — Thu, 11 Mar 2021 23:49:06 GMT

Thanks, I don't yet have any items in Teams. Am I to create a dummy team member in order to see the Owner?

Re: How do I change the "owner" phone number on file?

sayra — Fri, 12 Mar 2021 00:23:39 GMT

Hey @cpbaseball - Jumping in for Justin here. What exactly are you trying to do in your Team tab? Here you can take a look at the different tools Square Team Management offers.

Let us know if you have any other questions.

Re: How do I change the "owner" phone number on file?

cpbaseball — Fri, 12 Mar 2021 13:55:16 GMT

Hi, I am attempting to change my owner phone number. I found this help thread which mentions finding Owner under Employees, and then Justin indicated that Employees is now re-labelled Teams. But I have never had any employees and when I look under Teams, there is literally nothing there, other than the option to add a new member. And so I'm wondering if adding a a new member might also have the side effect / workaround of getting the Owner to display as a Team member?

Re: How do I change the "owner" phone number on file?

sayra — Fri, 12 Mar 2021 23:52:25 GMT

Hey @cpbaseball - If you are trying to change the phone number the account was initially created with, this is not possible. The business phone number can only be changed in your receipt settings since this section is public information. The owner of the account does not need to be added as a Team member to make these changes.

You may also be referring to changing your device code.

Let me know if this helped?

Re: How do I change the "owner" phone number on file?

cpbaseball — Sat, 13 Mar 2021 12:51:57 GMT

Thanks Sayra, I don't understand why it is not possible, as @ryanwanner above indicates how to do it, and also because in order to change certain information, codes are sent to the owner phone number. My owner phone number has changed; the owner phone number on file is no longer valid. How do I rectify this?

Re: How do I change the "owner" phone number on file?

JustinC — Sat, 13 Mar 2021 13:35:17 GMT

Sorry for the confusion, but as Sayra mentioned, the activation number used to create the account cannot be changed. It's a system limitation. But if you're looking to change the biz phone number that's customer facing on receipts: Account & Settings > Business -> Locations.

The mention of changing the activation phone number from the Teams tab was a misstep. @cpbaseball

Re: How do I change the "owner" phone number on file?

ryanwanner — Sat, 13 Mar 2021 14:54:11 GMT

Hey @cpbaseball ! Yes, @JustinC is correct. I misunderstood the original question.

Re: How do I change the "owner" phone number on file?

JustinC — Sat, 13 Mar 2021 15:01:54 GMT

No worries @ryanwanner. I've definitely misstepped a few times before. We all really appreciate you stepping in to help!

Re: How do I change the "owner" phone number on file?

dndltd — Mon, 26 Jul 2021 19:56:27 GMT

The old number has been disconnected. Now what do I do?

Re: How do I change the "owner" phone number on file?

SexySofia — Mon, 26 Jul 2021 22:26:16 GMT

My number has changed and it's still showing the old/inactive number on my square website. it shows the correct number everywhere else, but when potential new clients are on my booking page, it shows the incorrect number. now I'm having issues because I'm losing customers who think I'm out of business when they try to call instead of just booking online.

Re: How do I change the "owner" phone number on file?

AshleyK — Wed, 28 Jul 2021 17:27:56 GMT

@dndltd That sounds super frustrating! Are you wanting to change the owner phone number for 2 step verification or for your receipts/account information? If the later, you can follow Justin's steps above (marked best answer) and that should get you going. If you want to clear the phone number for 2 step verification, you will need to call into support. You can reach out directly to Customer Success at [Redacted]. Please keep in mind, you will need a customer code to get an advocate on the phone. Here is the link to get that code: squ.re/contactsqsupport

@SexySofia Can you tell me if you've changed your phone number under Account & Settings like Justin suggested?

Re: How do I change the "owner" phone number on file?

Phoffman360 — Fri, 06 Aug 2021 19:40:44 GMT

so every time i send and estamate it has to be from that [Redacted] number because my customs think its a scam everytime i sernd one out

Re: How do I change the "owner" phone number on file?

pristine2 — Sat, 23 Oct 2021 22:26:49 GMT

Being unable to change the account phone number is a "system limitation"? I'd certainly say so. We don't want to publish our mobile phone number for the world to see ... that number is reserved for internal use. Customers call a landline, and that's why we used the landline number to set up Square in the first place. Its unchangeability on the Square Dashboard apparently means we can never use Square Appointments.

Re: How do I change the "owner" phone number on file?

BCFA — Wed, 20 Apr 2022 02:45:44 GMT

The inability of an Owner to change a NON-PUBLIC mobile number they use for secure account verifications from Square — that's not a system limitation — that's ABSURD!!! Square is generally awesome, so PLEASE RECTIFY THIS SECURITY HOLE!!! (Why isn't 'Change Phone Number' available under Settings > Account — just like Change Email is???) When I went to change my Square Account email, my options were to verify by the old email address, or by my account phone number. But how is one supposed to change or update the account phone number????????? ACCOUNT OWNERS' PHONE NUMBERS AREN'T PERMANENT. Square needs to have a VALID AND CURRENT Owner Phone Number on file! PLEASE DO RECTIFY THIS SECURITY HOLE!!!

Re: How do I change the "owner" phone number on file?

BCFA — Wed, 20 Apr 2022 02:44:40 GMT

Re: How do I change the "owner" phone number on file?

JJ_ — Fri, 22 Apr 2022 00:06:27 GMT

I completely understand your feedback @BCFA and will pass it over to our product team. We are working hard on making account changes more flexible but at this time I do not have any information to share in regards to being able to update your phone number.