thread Re: Appointment Confirmation Format Change in Archived Discussions (Read Only)

How do I change the Appointment emailconfirmation format?

coachgmmj — Sun, 07 Apr 2019 19:32:44 GMT

Can anyone share how to change the online appointment confirmation format? I'm trying to remove the "Where" section (or include a phone number under that section).

Re: Appointment Confirmation Format Change

Helen — Sun, 07 Apr 2019 19:32:12 GMT

Hello 👋 @coachgmmj! You could also adjust your settings so that appointments are 'Phone Only'. This means when a client books the appointment they'll see 'We'll call you', instead of a specific location.

To update your settings to Phone Only:

Sign in to your online Appointments Dashboard.
Click Calendar & Booking > select Phone only.
Click Save.

And if you need to edit the confirmation email you can do so from the Communications section. Click on an email or reminder on left > make changes on the right.

If you have any other questions please let me know!

Re: Appointment Confirmation Format Change

coachgmmj — Sun, 07 Apr 2019 19:38:32 GMT

Thanks, yes I have appointments on phone only but it’s including the client’s number instead of the dial-in number I provided for our service call. That dial-in shows under “What” which makes it a little confusing for the client.

Re: Appointment Confirmation Format Change

Helen — Sun, 07 Apr 2019 21:40:28 GMT

Ah I see. If it's a Yhone Only appointment then yes the confirmation email will say 'We'll Call you at + the clients number'. Would you prefer for clients to call you?

Your phone number should also appear at the end of the confirmation email (with your business information).