thread Re: How do you reverse a receipt from a Purchase Order that was received by mistake? in Archived Discussions (Read Only)

How do you reverse a receipt from a Purchase Order that was received by mistake?

Purdystyle — Fri, 05 Apr 2019 18:01:39 GMT

I'm new to Square for Retail and I accidentally received some items on a Purchase Order that were actually backordered and now cancelled from the order by the vendor. Can anyone tell me how to reverse those items from my invetory?

Re: How do you reverse a receipt from a Purchase Order that was received by mistake?

Helen — Mon, 08 Apr 2019 01:23:24 GMT

Hello @Purdystyle. If you received a Purchase Order by mistake you can follow these steps to reverse it:

Sign in to your online Dashboard > navigate to the Items tab.
Click Inventory Management > Purchase Orders.
Select Received Purchase Orders > click Edit Order > change the received quantity to 0 > click Save.

If you have any questions about this reply here to let me know!

Re: How do you reverse a receipt from a Purchase Order that was received by mistake?

Trish_Yarn — Thu, 28 May 2020 14:21:21 GMT

Hi @Helen -

Has this feature been removed? When I click Inventory Management > Purchase Orders, I do not have access to Received Purchase Orders. Can you help?

Re: How do you reverse a receipt from a Purchase Order that was received by mistake?

JustinC — Fri, 29 May 2020 16:27:25 GMT

@Trish_Yarn, Jumping in for @Helen 🙂

Sorry for the confusion. You're right - you won't see Received Orders. Instead, click the PO listed under Archived Orders. From the PO details page, you'll see an Edit Order button.

Re: How do you reverse a receipt from a Purchase Order that was received by mistake?

Trish_Yarn — Wed, 03 Jun 2020 21:40:36 GMT

I don't see how I can un-receive an item when I follow your directions. It looks like the only thing I can edit is to add tax and/or a fee. Am I missing something?