thread Can square blank plastic gift cards be used with different square accounts in Archived Discussions (Read Only)

Can gift cards be accepted across different Square accounts?

Anthem — Tue, 23 Apr 2019 15:06:32 GMT

I feel like I recall discussing a process, with Square a couple years ago, capable of allowing different Square Accounts to accept the same electronic gift card without being directly connected underneath one master account. Does anyone know if this is a possibility?

In my business we have 4 locations, in our town. Each of them has seperate ownership and managment but all operate under the same brand. Three location are owned individually with one being jointly owned. We do not want to roll our seperate accounts underneath one master account but would like to joing the modern age of electronic gift cards and stop printing the paper versions we use now.

We are not concerned with who collects the sale on the gift card. However, we would like them to be accepted at any of our locations. Anyone know of a way to pull this off?

Re: Can gift cards be accepted across different Square accounts?

Helen — Thu, 25 Apr 2019 17:25:05 GMT

Hello @Anthem! If you have created four different locations under the same master account your customers can buy a plastic Gift Card/eGift Card from any of your locations, and redeem them any of your locactions.

If you have four separate Square accounts (each with a different email address) then Gift Cards/eGift Cards purchased from those account cannot be redeemed across these separate businesses.

I will surface your request with the Gift Cards team, I can see how useful this would be for businesses like yours (and your customers!) with separate accounts. We'll post any updates on this request as soon as they're available!

Re: Can gift cards be accepted across different Square accounts?

Anthem — Thu, 25 Apr 2019 18:17:09 GMT

Thanks. I do realize all four businesses could be established under one master account. This would enable these features for all our businesses. Problem is, in a franchise style arrangement each of the franchise owners run their own business and don't want other owners having access to their records. This limits a franchise style establishment from using some of the great tools available from Square. I'd relish the opportunity to organize our businesses under the Square umbrella with the oppotunity to utilize these tools currently only accessible to master account holders.

Re: Can gift cards be accepted across different Square accounts?

Helen — Thu, 25 Apr 2019 18:57:17 GMT

Oh I see, yep I appricate why a franchise is separate - but connected in lots of other ways, particularly from a customer's point of view. Thanks for this additional context, it's really useful for the team as they consider adding additional features.

Re: Can gift cards be accepted across different Square accounts?

RichieR — Fri, 26 Apr 2019 01:38:58 GMT

My APP shows I need a zip code for a gift card. What zip code do I use? I never heard of zip codes being attached to a gify card.

Re: Can gift cards be accepted across different Square accounts?

Chad — Fri, 15 Nov 2019 00:38:37 GMT

Hello @RichieR!

It sounds like you selected manual credit card entry instead of manual gift card entry on your point of sale. The latter will only request the gift card number.

Re: Can gift cards be accepted across different Square accounts?

barrio916 — Thu, 14 Nov 2019 00:58:18 GMT

Is it possible to merge gift cards from one account to another? I don't see this option or info anywhere. Both of the accounts being Square accounts.

Re: Can gift cards be accepted across different Square accounts?

Helen — Fri, 15 Nov 2019 00:40:33 GMT

Yes @barrio96! If you have two separate Square accounts, and you purchased Square Gift Cards to use with one account, please call our CS team and they will help you to transfer your gift cards!

Re: Can gift cards be accepted across different Square accounts?

cverse317 — Fri, 20 Mar 2020 22:29:53 GMT

Helen,

Did anything ever come of your talks with your team about this? I also have the same interest in this feature, as Anthem does.

Re: Can gift cards be accepted across different Square accounts?

isabelle — Sat, 21 Mar 2020 23:51:17 GMT

Hey @cverse317-

Thanks for posting in the Seller Community.

Just to clarify, what would the feature be? Would it be being able to use one gift card at different stores/businesses?

As of right now, if your current business has Square gift cards, and you start a new business, our Support Team can migrate the gift cards over to the new Square account/business. Here is a thread that goes over the process a bit more.

I look forward to hearing from you! ✨

Can Square e-gift cards be set up to be redeemable by multiple merchants

FPChamber — Wed, 08 Apr 2020 20:14:38 GMT

Trying to decipher if e-gift cards set up through Square are only able to be set up by for an individual businesses to use...or if an association can use Square e-gift cards can that be set up to be redeemable at multiple businesses.

Re: Can Square e-gift cards be set up to be redeemable by multiple merchants

PreOrder_Apps — Thu, 09 Apr 2020 02:01:12 GMT

The only way I can think to do this would be with a Custom API integration - or I have another idea that might be really easy using our Square-powered Mobile Apps. https://getpreorder.com/

Disclosure: We're an official Square Partner and our flagship Square solution is a customizable app called Pre-Order that can handle multiple locations.

We also invented this, which we were thinking about changing to be a Universal Giftcard App for lots of businesses amid this COVID-19 crisis: https://ewalletforall.com/

And we also made this: https://wereopenapp.com/

We make things that solve problems : )

Re: Can Square e-gift cards be set up to be redeemable by multiple merchants

nika — Fri, 10 Apr 2020 12:57:36 GMT

Hey there @FPChamber!

Check out @Helen's Best Answer on this thread where she goes into detail about how both plastic gift cards and egift cards are used within Square. Hopefully her answer helps clarify!

Can gift cards be used at 2 businesses with different accounts?

GoodGuysPizza — Sat, 27 Jun 2020 05:10:27 GMT

I own a restaurant and am opening another different type of restaurant. I would like to sell gift cards that would be good at either business. I think setting up 2 accounts will be best for my businesses. I would generally like to keep them separate. I think the cards would be more valuable and sell better if they could be used at both though.

Re: Can gift cards be used at 2 businesses with different accounts?

JustinC — Sat, 27 Jun 2020 21:12:58 GMT

Gift card cannot be accepted at 2 different businesses. You'll see an error message when processing a gift card payment on an account the gift cards were not ordered from.

@GoodGuysPizza

Can square blank plastic gift cards be used with different square accounts

maybeonmonday — Tue, 06 Oct 2020 04:30:14 GMT

When i order blank physical gift cards.
Can i use them to sell giftcard balances with different square accounts.

Re: Can square blank plastic gift cards be used with different square accounts

ashc — Tue, 06 Oct 2020 11:56:00 GMT

Hey @maybeonmonday and welcome to the Community.

I moved your post to an existing thread for this exact question.

Check out the answers above and the Best Answer for more details.

Re: Can square blank plastic gift cards be used with different square accounts

maybeonmonday — Thu, 08 Oct 2020 05:28:47 GMT

Thank you for pointing my question to this thread but my question is different a little bit, it is about blank gift cards not gift card that have balance and is issued from a business to be used in a different business.

My question is if i order 1000 cards can i use 500 to sell from one account and another 500 from a different account, if someone has multiple accounts

Re: Can square blank plastic gift cards be used with different square accounts

JustinC — Thu, 08 Oct 2020 19:42:26 GMT

Justin here, swooping in for Ashley! @maybeonmonday

I totally see what you're looking to accomplish here buy I'm afraid it's not doable. Gift cards cannot be loaded or redeemed across separate accounts.

Re: Can square blank plastic gift cards be used with different square accounts

eastvillage — Sun, 11 Oct 2020 14:38:51 GMT

thank you for the reply,
my question is can blank cards be used by multiple account to load balances on their specific account.
the question is not where they can be used across different account.

If i purchase 250 blanks cards, and i have two square account can i use the blank cards to sell gift card balances from both square account? (to be used in their specific account)

No to be confused, i am not trying to ask if the gift cards are interchangeably used across both accounts.