thread Re: Why was all of my customer information and transactions deleted? in Archived Discussions (Read Only)

Why was all of my customer information and transactions deleted?

vdivek — Mon, 29 Apr 2019 20:03:57 GMT

The title of this thread has been edited from the original: Why aren't my printed receipts displaying all of my logo details?

Why was all of my customer information and transactions deleted! One day they are there and the next all gone.

It posted a question that I did not ask. Why were all ofy my customer info and transactions deleted!

vdivek — Mon, 29 Apr 2019 19:51:06 GMT

Why was all of my customer info and transactions deleted.&; I've been using this for several months now. Help

Re: Why was all of my customer information and transactions deleted?

nika — Wed, 01 May 2019 20:42:01 GMT

Hi @vdivek!

Hmm. Not exactly sure why your customers and transactions wouldn't be showing on your Dashboard. That's really strange. Here's a few things that you can check that could be causing this issue:

1. Make sure your Browser is up to date and your Cookies are enabled. Try these Dashboard Troubleshooting Steps.

2. Be sure that you're looking at the correct year in the top left hand corner of the Dashboard. Sometimes it will default to a prior year if you were looking at past transaction history.

If you're still unable to see this information after checking the above points, I suggest reaching out to our Customer Success Team so that they can take a deeper dive into this with you.