thread Re: How do I cancel a hardware order I placed 10 mins ago, before it is shipped from Square. in Archived Discussions (Read Only)

How do I cancel a hardware order I placed 10 mins ago, before it is shipped from Square.

Wakaliwood — Thu, 02 May 2019 10:34:04 GMT

I just purchased it by mistake, tryng to canel the order before it is shipped.

Thanks

Re: How do I cancel a hardware order I placed 10 mins ago, before it is shipped from Square.

Chad — Fri, 03 May 2019 23:15:31 GMT

Hello @Wakaliwood, welcome to the Seller Community!

To cancel a hardware order you have to contact our Customer Success team by phone. If your order has been sent to the warehouse, we won't be able to cancel it. In that case you will have to start a return once you receive your reader.

Re: How do I cancel a hardware order I placed 10 mins ago, before it is shipped from Square.

Cheyennerosebou — Thu, 01 Oct 2020 11:49:06 GMT

I wanted the payment plan and they just took the whole amount and it was instantly fulfilled

Re: How do I cancel a hardware order I placed 10 mins ago, before it is shipped from Square.

CH15 — Sat, 11 Feb 2023 02:43:03 GMT

Tried to cancel a hardware order I just placed. It's ridiculous the run-around I'm getting. Support assistant says you can cancel an order that has not yet been fulfilled but that is not true. Not a good start, Square

Re: How do I cancel a hardware order I placed 10 mins ago, before it is shipped from Square.

CH15 — Sat, 11 Feb 2023 02:44:43 GMT

Crappy policy