Can customers cancel/reschedule or confirm appointments?

SOMASLP — Thu, 16 May 2019 16:39:56 GMT

I am wondering if you're considering a feature where customers can respond to confirmation text or email with confirm or cancel or reschedule.

Thanks!

Re: Feature request confirmation

Helen — Thu, 16 May 2019 16:39:22 GMT

@SOMASLP I'm very sorry for this late reply!

First yes you can allow customers to cancel or reschedule appointments. To enable this - head to the Settings section of your Appointments Dashboard:

Click Calendar & Booking > check the box Clients may reschedule or cancel their own appointments
Scroll and choose a Cut off time for allowing clients to cancel or reschedule (from None to 2 weeks).
Click Save to save your changes.

With these settings your customers will be able to cancel or reschedule their appointment from the confirmation notification (SMS/email) or from their reminder notification. Here's what it looks like from the confirmation email:

And finally we're tracking the request to allow customers to confirm their appointments - if you'd like to follow that thread (sign in) and click Subscribe in the upper right!

thread Can customers cancel/reschedule or confirm appointments? in Archived Discussions (Read Only)

Can customers cancel/reschedule or confirm appointments?

Re: Feature request confirmation