Cancelling an invoice with an initial deposit that was paid

Sadelmann — Mon, 20 May 2019 18:37:35 GMT

I have a customer that paid an initial deposit. (I have a contract signed that the initial deposit is retained) and has since ghosted me in regards to completing the job. (I'm a graphic artist)

Therefore, I'd like to cancel the rest of the invoice. Silly question - when I do that - I still retain the initial amount paid, correct?

I don't want to cancel it and then lose the initial amount that was paid.

Thanks in advance!

Re: Cancelling an invoice with an initial deposit that was paid

kellyj — Tue, 21 May 2019 22:12:17 GMT

@Sadelmann

You can cancel this invoice- and unless you process a refund on the deposit the initial amount will be retained.

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Cancelling an invoice with an initial deposit that was paid

Re: Cancelling an invoice with an initial deposit that was paid