thread Re: How to stop recurring payment? in Archived Discussions (Read Only)

How to stop recurring payment?

SWACIA — Tue, 21 May 2019 09:04:31 GMT

My client asked me to stop recurring payment a month ago for she is unable to take my service for a month, so I thought I sat up cancellation to the recurring payment but still incurred on the payment day and disturbed my clients unnecessarily. Because of this, I may lose my customers. Please do the needful and make it easier to cancel when my clients ask me to stop the recurring payment. Thanks.

Re: How to stop recurring payment?

kellyj — Wed, 22 May 2019 14:51:30 GMT

@SWACIA

Thanks for this message. We'd like to make sure this is canceled for you in the future, and would love to know more about how you canceled the recurring payment, and if you used the App or were on the Dashboard when you canceled the recurring payment.

This will give us some insight to what happened, and why you customer was still charged. You can issue a refund from your transactions if it's needed.

Here's a little more on managing your recurring invoices and payments.

Re: How to stop recurring payment?

SWACIA — Wed, 22 May 2019 16:47:57 GMT

Thanks for your answer. I actually don't remember what I did to cancel back a month ago but I remember I did. Looking at the recurring invoice there is no place indicating stop payment. A few days ago, I clicked "paid" for this particular customers since I didn't know what to do to stop it.

Re: How to stop recurring payment?

kellyj — Mon, 27 May 2019 21:21:47 GMT

@SWACIA

To cancel the payment, you would just want to cancel the series of invoices. You can then duplicate the series to resume it after that recurring payment is stopped and start the series again moving forward.

This will ensure your customer does not get charged accidentally, should they wish to pause their subscription.

Re: How to stop recurring payment?

1TigerDog — Thu, 30 Sep 2021 14:28:05 GMT

how can i stop a recurring payment

Re: How to stop recurring payment?

Ellie_ — Fri, 01 Oct 2021 18:24:50 GMT

Hi there @1TigerDog

First, welcome to the Seller Community! 🥳

Second, if you are trying to stop recurring invoice payments, Kelly has provided the information in this same thread. If not, are you able to explain a little more information on the payments you are trying to stop?