thread Can I issue a refund to a different credit card than was used? in Archived Discussions (Read Only)

Can I issue a refund to a different credit card than was used?

rellyson — Tue, 21 May 2019 17:04:34 GMT

I need to issue a refund to a customer for a cancelled order. However the credit card used has expired and a new card number issued. The customer information is saved to the transaction. Can I refund him to the new card number? Going through the refund prompts, I am not able to change the card information. What would be the best way to handle the transaction?

Re: Can I issue a refund to a different credit card than was used?

VanKalkerFarms — Wed, 22 May 2019 12:46:34 GMT

you can not issue a credit card payment refund to a different card mainly to stop fraud but unfortunately, the situation does come up where there is an expired card etc.

I would say you would have to issue a check refund and make a letter stating that this is what happened so that the customer has to sign it. that way they can't try to get the refund and then issue a chargeback to get the money back a second time.