thread Re: What are you most concerned and excited about heading into the festive season? ‌👻‌ ‌🍂‌ ‌🎁‌ in Archived Discussions (Read Only)

Missing Order Notifications

Shellette — Wed, 28 Sep 2022 16:20:10 GMT

I am worried about missing an order, since I don't receive an email when I get an order. I change my address months ago, and I still haven't been getting email notifications for months. The only way I know an order came in is from my bank. I have spent hours searching for places to update my email address and there are many places it requires it update, but yet nothing updates.

I have searched help in community and wow, the answers are very vague except to call for support. Changing an email shouldn't be so complicated.

Otherwise I am excited for sales online to increase due to high gas prices.

The title of this thread has been edited from the original by a Community Moderator to help with searching threads.

Re: What are you most concerned and excited about heading into the festive season? ‌👻‌ ‌🍂‌ ‌🎁‌

JUYBoutique20 — Fri, 23 Sep 2022 00:26:25 GMT

Sorry to hear you're having trouble with getting your email changed. Until someone from support can get that changed for you, I might have a solution for you. I actually went to the square app that I have downloaded on my phone and turned on the notifications for when I receive an order. Since doing that every online order I receive I get alert pop-ups on my phone. Hope this helps.

Re: What are you most concerned and excited about heading into the festive season? ‌👻‌ ‌🍂‌ ‌🎁‌

Kassi_ — Wed, 28 Sep 2022 16:16:41 GMT

Hey there, @Shellette -

Welcome back to the Community. I moved your original post to another board that would fit with your question.

I can completely understand your concern about missing those order emails. It sounds like you've checked all of the areas on your account I would normally recommend.

Instead, I am going to suggest reaching out to our CS Team directly. They will be able to take a deeper look into your account to receive those notifications again.

You can reach out to the by phone: 1-855-700-6000, Monday to Friday from 8am to 8pm CST.