I issued a refund by mistake so how can I cancel it?

SuzyKaye64 — Tue, 04 Jun 2019 05:20:41 GMT

I thought I was sending a payment back to someone when it said issue payment. But when I did it it said I was requesting a refund. How do I fix it.

Re: I issued a refund by mistake so how can I cancel it?

GlassJudy — Tue, 04 Jun 2019 12:13:26 GMT

Unfortunately, once the refund has been issued, it can't be canceled or undone. You will need to contact the customer and ask if they could come back in and redo that charge. Tell him/her to check their account to make sure that the refund has shown up so they don't think you're trying to scam them.

thread Re: I issued a refund by mistake so how can I cancel it? in Archived Discussions (Read Only)

I issued a refund by mistake so how can I cancel it?

Re: I issued a refund by mistake so how can I cancel it?