thread Re: Suqare Register: How do I change the background picture on the customer facing display? in Archived Discussions (Read Only)

Square Register: How do I change the background picture on the customer facing display?

AFF1979 — Thu, 21 May 2020 17:31:18 GMT

where do i go to change the background picture on the customer facing display? it is showing an old logo 😐

Re: Suqare Register: How do I change the background picture on the customer facing display?

Helen — Sun, 30 Jun 2019 23:05:17 GMT

Hey @AFF1979 I started a separate thread for your question becuase I think you have the new Square Register.

You can change the background image on the customer facing display from your online Square Dashboard. To get started:

Sign in at squareup.com/login > navigate to the Account & Settings section,
Click Locations > and click on the location name.
Scroll down to Point of Sale checkout background.
To remove an image click on the small image preview to the bottom left > click Remove.
To upload a new image > click on the image icon > click Save in the top right corner.

You might need to power your Register off and turn it back on again to see the new image.

Let me know if you have any questions about this!

Re: Suqare Register: How do I change the background picture on the customer facing display?

CopyCopy1 — Thu, 14 Nov 2019 20:39:28 GMT

A follow up question on this same subject. If you add multiple images, do they "slideshow"?

Also, in the middle of the image, it has my business name in white letters. Can that be changed/removed/modified?

Re: Suqare Register: How do I change the background picture on the customer facing display?

Joe — Fri, 15 Nov 2019 20:44:43 GMT

Hi there, @CopyCopy1! Thanks for chiming in here. This is one is a tricky one - so glad you asked.

This resource by @evandoyle should have the answers you're looking for. To copy some of his well-stated post:

You can turn the image off at any point in the Settings section of Square Register. You can also choose to show your business name in white lettering over the image of your choosing, or over a black background if you do not have an image uploaded to the customer display. You can also control turning your business name text on/off in the Settings section of Square Register.

I believe that currently, you can only have one background image uploaded to the Register at a time.

Let me know if you have any additional questions! I am here to help.

Re: Suqare Register: How do I change the background picture on the customer facing display?

kellyj — Mon, 18 Nov 2019 22:25:18 GMT

@CopyCopy1 and @AFF1979

Circling back to this post!

We're currently testing this feature in beta. We'd love to have you involved. The formal invite should head your way soon, but we'd like to invite you to join our Beta Community so you can offer your feedback and follow along with other features and betas that you may be interested in for the future.

Re: Suqare Register: How do I change the background picture on the customer facing display?

SilverStars — Tue, 14 Jan 2020 18:24:15 GMT

Not sure if people are still commenting on this topic, but I have a desire to display an image on the customer facing screen of my Square Register but I would rather NOT have it display in the background of the login screen on the main POS display. For some reason these seem to be shared/connected... is there any way to accomplish this? NOTE: I know there is a toggle for displaying the profile image on the idle screen, which I want, I'm trying to NOT have the profile image behind the keypad of the log in screen.

Thanks!

Re: Suqare Register: How do I change the background picture on the customer facing display?

kellyj — Tue, 14 Jan 2020 20:19:42 GMT

@SilverStars

Our team should reach out shortly with the invitation to this Beta. As I understand this the images will be specific to your Register.

Please take a second to join the Android Beta Community to help us with your feedback, bugs, and feature requests.

Customer Display Picture

branmurt — Fri, 06 Mar 2020 15:48:04 GMT

Hello, I am trying to add my profile image onto my customer display screen, but it will not come up. It works when I set the screen to display my business name, but remains blank when I select to display my profile image. Is there anything I can do to fix this and get my image to show on my customer display?

Re: Customer Display Picture

JustinC — Sat, 07 Mar 2020 20:12:48 GMT

Welcome to the Community @branmurt 🙌. Take a look at this thread - you'll find steps to change the background on your customer display.

I hope this helps!

Re: Customer Display Picture

TotalTruck414 — Wed, 20 May 2020 19:44:52 GMT

@branmurt I am having the same issue. I get the pop-up that says "display in image on your customers display, blah, blah, blah" and I have it all set up in Square Dashboard, but then when I go back to move the slider, I still get the same pop-up. I have tried restarting it countless times with no change... Any advice, anyone?

Re: Customer Display Picture

Joe — Thu, 21 May 2020 13:39:30 GMT

Hi there, @TotalTruck414 👋 Thanks for reaching out and putting this on our radar. This is strange, indeed. In an effort to get this expedited for you, would you mind flagging this over to our Hardware Support Team? They can walk through some further troubleshooting steps with you to find where the discrepancy is.

Re: Customer Display Picture

CoreyZ — Fri, 22 May 2020 23:27:56 GMT

I also have the same issue of uploading a picture from dashboard. I have been uploading and saving pictures and rebooting register and clicking on slider to turn on image. Then i get the error of upload and manage images in the location editor on your dashboard. I have tried multiple pictures and rebooting and powering off. Nothing works.

Re: Customer Display Picture

nika — Sat, 23 May 2020 13:16:51 GMT

@TotalTruck414 Were you able to get in touch with our CS team, and were they able to get you a resolution? If so, would you mind sharing here for others like @CoreyZ who are experiencing the same thing?

@CoreyZ feel free to also contact our CS team if you're still running into trouble.

Re: Customer Display Picture

TotalTruck414 — Tue, 26 May 2020 13:49:52 GMT

I apologize. I have been out of the office for the holiday. I have forwarded this on to CS and will keep you posted.

Re: Customer Display Picture

Joe — Wed, 27 May 2020 11:35:37 GMT

Not a problem, @TotalTruck414 - thanks for reaching back here and letting us know!

We will keep an eye out for your update after working with our Support Team! Definitely let us know. We want to make sure this gets solved for you!

Re: Customer Display Picture

CoreyZ — Sat, 30 May 2020 19:53:16 GMT

So today the Square Register Customer display is showing the picture. I haven’t did anything different with the picture at all. So someone from square needs a raise for fixing the issue. Thank you so much

corey

Re: Customer Display Picture

Valentina — Sat, 30 May 2020 21:38:56 GMT

Really glad to hear that things are looking as they should, @CoreyZ - thanks for stopping by to let us know!

Re: Customer Display Picture

TotalTruck414 — Tue, 02 Jun 2020 21:00:37 GMT

After talking to support, this was resolved. No idea what they did, but I came in this morning to my logo on the display. Thanks Armin. Whatever ya did.

Re: Customer Display Picture

Joe — Wed, 03 Jun 2020 14:41:29 GMT

Thanks for jumping back here and letting us know you got your issue resolved with Support, @TotalTruck414! Feel free to reach back out is anything else comes up!

Re: Customer Display Picture

AdolfosLB — Sun, 18 Oct 2020 00:38:15 GMT

Hi there,

Hoping this thread is still active. I've uploaded a photo on the customer facing display. Is there any way to edit the photo, I just need to move it down a little bit. It's getting cut off on the top.