thread Re: Printed receipt format has changed - How do I change it back? in Archived Discussions (Read Only)

Printed receipt format has changed - How do I change it back?

mattsteinruck — Wed, 03 Jul 2019 15:20:13 GMT

In the last 24 hours, an update was made to the system.

The printed receipt format (the printed version of Invoices) changed.

It used to be a "logo centered" format with simpler information and is now a "logo left" format with a different structure of information.

How do I change it back to the "classic" look?

I'm not liking the new one and would prefer not to use it.

Re: Printed receipt format has changed - How do I change it back?

Tom — Sat, 06 Jul 2019 00:39:13 GMT

Hi @mattsteinruck,

Thanks for flagging and sorry to hear about the trouble with this.

I went to check and I wasn't able to uncover any reports or updates that would explain what you're seeing.

Are you still encountering this issue? If so, can you reply with an example of what you're seeing here, or get in touch with a member of our Customer Success team? With that, we can escalate this for further review. Appreciate your patience.

Re: Printed receipt format has changed - How do I change it back?

mattsteinruck — Sat, 06 Jul 2019 02:53:20 GMT

Tom, please see attached.

Left is "Before", right is "After"... the invoices were printed the same way a day apart.

Re: Printed receipt format has changed - How do I change it back?

nika — Sat, 06 Jul 2019 14:39:12 GMT

Hi @mattsteinruck. Jumping in for Tom here.

Thanks for sharing the side-by-side. We just very recently launched the ability to download PDFs of our invoices. When that launched, the formatting did change a bit as well.

There's unfortunately not a way to revert back to the original format at this time, but I can definitely pass this feedback along to our Invoice Product Team. They appreciate hearing feedback like this after they've launched updates.

Please keep in touch if you have additional feedback or questions!