thread Re: Can redeeming e gift card for customer be made better ? in Archived Discussions (Read Only)

Can redeeming e gift card for customer be made better ?

W_dirt1 — Thu, 11 Jul 2019 21:00:31 GMT

I have an online store where customers can shop products. Is there a way for customers to shop using their e gift card without having to sort through their emails to search the gift card number ?

I am asking because for some customers searching square's e gift card number in their old emails is a hassle. Maybe there is a way to link e gift cards with customer's phone number or other unique identification.

Secondly, is there a way for customer who is shopping online to not have to enter all their basic information every time they make a purchase ?
Customers making purchases repeatedly through their e gift cards would want some way for the system to identify them rather than inputting their name, phone, address etc on every purchase through square. I am aware that on my end I can store and access customer profiles and can charge sales to a customer. On customer's
end though, the whole e gift card experience isn't very seemless. Customer who are repeat shoppers should have some way to not have to enter all of their information when shopping using e gift card. There have been times when a customer entered all
of their information and when applying e gift card, wasn't able to place the order. The 'place order' button itself didnt process the request.

Please let me know if the above issues have a solution. The whole e gift card experience isn't very friendly on customer's end, especially those customers who aren't very tech savvy.

Re: Can redeeming e gift card for customer be made better ?

nika — Fri, 12 Jul 2019 20:44:08 GMT

Thanks for sharing yours and your customers experiences @W_dirt1. I can say I relate to this, because I always delete emails that I later have to go back to look for because I actually needed that information!

When your customers are using eGift cards to make purchases through your Online Store, we don't have any kind of integration for the system to find their eGift card number.

We don't have any kind of resolution for this on our radar at the moment, but I can certainly share this feedback with our Product Teams. Thanks for bringing this to light!

Re: Can redeeming e gift card for customer be made better ?

RB12 — Sat, 13 Jul 2019 14:12:00 GMT

When I sell a e-gift card I ask the customer to “screen shot” their number. So all they have to do is hand me their phone and I can type it in. Or I write it on their loyalty card. This helps a lot. Hope it helps you also😊