thread Collecting cancelation fees on cards held for payment in Archived Discussions (Read Only)

How can i charge a cancelation fee on missed/ no show appointments?

Ninoblendz — Fri, 30 Sep 2022 03:40:48 GMT

Having trouble implementing a no-show/cancelation fee

Re: How can i charge a cancelation fee on missed/ no show appointments?

Gold — Fri, 30 Sep 2022 11:09:46 GMT

HI, hopefully these Square Support pages will help.

https://squareup.com/us/en/townsquare/say-goodbye-to-missed-appointments-with-no-show-protection-2

https://squareup.com/help/us/en/article/5493-set-a-custom-cancellation-policy-with-square-appointments

https://squareup.com/help/us/en/article/6068-use-card-on-file-with-square-appointments

Collecting cancelation fees on cards held for payment

SparkleQueen — Sun, 20 Nov 2022 17:44:28 GMT

I've had a client to "No Show" for an appointment with a hold placed on a card. I was unable to process the payment for the 14 day window. So are funds not being held to protect the business or is it just not legally possible to hold the funds for a over a certain length of time, which in case maybe prior to the scheduled appointment, causing no financial security to the business? Asking for a deposit only allows for the deposit to be forfeited and not full payment if they decide to "no show". What other options does Square offer before having to personally try and collect.

Re: Collecting cancelation fees on cards held for payment

MayaP — Wed, 23 Nov 2022 21:36:59 GMT

Hey @SparkleQueen,

Thank you for reaching out. I am happy to assist. I just want to clarify some things, was the hold on the customer's bank card? To clarify are you asking does Square hold funds in case of instances like this where the customer is having issues with their card to cover the appointment?