thread Re: Cancelled Appointments are Clogging my Calendar in Archived Discussions (Read Only)

Cancelled Appointments are Clogging my Calendar

sydneywbh — Mon, 22 Jul 2019 15:44:44 GMT

It looks like Square has changed the way that they display the calendar. Now old cancellations appear in the schedule.

Our calendar fluctuates quite a bit, so it is not uncommon for there to be multiple cancellations in a day that get filled with other customers. Now that the cancelled appointments stay on the calendar, my screen is clogged and confusing to read. Is there any way to not see cancelled appointments on the calendar?

Re: Cancelled Appointments are Clogging my Calendar

kellyj — Tue, 23 Jul 2019 19:54:36 GMT

@sydneywbh

We'd really want to look into the devices you are using to view your Calendar. This should not be happening and we're not having issues with reports of this, which leads me to believe this may be unique to your device.

Appointments does need to be installed on a device running iOS 12, current iOS version is iOS 12.4.

If you are running this on an outdated iPad, or your Appointments App is not fully updated, issues like this can occur.

For more help, please reach out to our Appointments team.

Re: Cancelled Appointments are Clogging my Calendar

sydneywbh — Tue, 23 Jul 2019 20:05:44 GMT

I am using the web-based calendar on my desktop. It doesn't appear to be just my device as others in my office are seeing the same thing (they all utilize the calendar on their desktop), but this is not happening on our iPad.
To be clear, the cancelled appointments are clearly marked and struck out, but they remain on the calendar. It makes putting another person in that scheduled appointment time more of a task.

Re: Cancelled Appointments are Clogging my Calendar

kellyj — Tue, 23 Jul 2019 20:35:27 GMT

@sydneywbh

Ah! Sorry about that, easier solution for you then...

In the Calendar view on your Dashboard, you will want to click on the

Day/Week/Month drop down menu > Make sure the option to Show Cancelled Appointments is not checked

Re: Cancelled Appointments are Clogging my Calendar

sydneywbh — Tue, 23 Jul 2019 20:39:38 GMT

Thank you so much for this fix! I appreciate your help.

Re: Cancelled Appointments are Clogging my Calendar

kellyj — Tue, 23 Jul 2019 20:47:42 GMT

Happy to help!

Re: Cancelled Appointments are Clogging my Calendar

Luett4 — Wed, 24 Jul 2019 00:02:16 GMT

THANK YOU SO MUCH!!!! We were having the same issue at our salon as well. All fixed!

Re: Cancelled Appointments are Clogging my Calendar

TheMuscleMedic — Thu, 21 Nov 2019 13:53:16 GMT

THANK YOU!!! I knew I saw that check box somewhere but couldn't find it!!