thread Re: My website link needs encryption? in Archived Discussions (Read Only)

My website link needs encryption?

aragon64 — Fri, 30 Sep 2022 20:17:08 GMT

This is the message I get when I try to open up the link to my website here:

Secure Connection Failed

An error occurred during a connection to www.officialmariaaragon.com. Peer’s Certificate has been revoked.

Error code: SEC_ERROR_REVOKED_CERTIFICATE

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

I am a computer novice, so I don't know how to fix this. Any tips. I looked up the Mozilla Firefox tips and I couldn't find a solution to my problem - that I could recognize.

What do I do?

Re: My website link needs encryption?

Gold — Sat, 01 Oct 2022 02:13:48 GMT

HI, did you purchase from a domain provider or Square?

If a domain provider, you can review the domain settings to ensure all are correct.

Square Support page

https://squareup.com/help/us/en/article/7189-get-started-with-domains-for-square-online

https://squareup.com/help/us/en/article/6916-connect-your-domain-with-square-online-store

If purchased with Square, you can review your settings within your Online Dashboard.

Online Dashboard, Website, Domains

Re: My website link needs encryption?

JJ_ — Sun, 02 Oct 2022 23:11:39 GMT

Hello there @aragon64

Looking into this for you I noticed that the secure IP address for your site is 199.34.228.166. We will need you to make this change in your DNS A records in order for the site to be fully secured.

P.S. Welcome to the Seller Community

Re: My website link needs encryption?

aragon64 — Sun, 02 Oct 2022 23:13:17 GMT

I'm hoping I got it fixed today, but we'll see. I really have NO experience at this, so it's a pretty steep learning curve. I'm also wondering if I can send the domain name I had originally planned to use back to Go Daddy.

Re: My website link needs encryption?

JJ_ — Sun, 02 Oct 2022 23:58:33 GMT

If you need guidance with setting up or moving your domains to or from Square, you can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.