thread Re: Remove Custom Payment in Archived Discussions (Read Only)

Remove Custom Payment

millennialtax — Tue, 30 Jul 2019 13:58:43 GMT

By accident, I input a custom payment for $2,000 instead of $200. I would like to remove that payment so the invoice is still outstanding. How may I do so?

Re: Remove Custom Payment

LovingArmsPS — Tue, 30 Jul 2019 16:31:52 GMT

Can you mark the payment as refunded with an explanation of the error. I am unsure if it will keep the invoice as outstanding, but you could mark it as payment refunded, void that particular invoice and recreate, then add the correct payment amount.

Re: Remove Custom Payment

ashc — Wed, 31 Jul 2019 14:15:22 GMT

Thanks for the assist @LovingArmsPS!

They're correct @millennialtax. You would have to refund the payment and redo it from there.

There's not a way to change the price of the current invoice so you'll have to refund it and start a new one with the correct price.