thread Re: Uncategorized Transactions from Acuity Scheduling in Archived Discussions (Read Only)

Uncategorized Transactions from Acuity Scheduling

jimfelder — Tue, 13 Aug 2019 00:30:03 GMT

I use Acuity Scheduling and I use Square to receive payments. All of the transactions come in as uncategorized. Is this something I can change in Square for when the transactions come in?

Re: Uncategorized Transactions from Acuity Scheduling

nika — Wed, 14 Aug 2019 21:24:25 GMT

Hi @jimfelder! Acuity is actually the one to own the integration, and the way your transactions appear. Have you tried reaching out to them yet? They should be able to give you an answer as to whether or not this can be changed!

Re: Uncategorized Transactions from Acuity Scheduling

jimfelder — Wed, 14 Aug 2019 21:52:52 GMT

Thank you, yes I have contacted them in the past and they said it’s not something they can change. I think that is ridiculous. I think I might contact them again. It’s been a while. They only have support via email.

acuity and square

seedtostar — Wed, 12 Feb 2020 19:04:31 GMT

When transactions are made through Acuity, it simply shows up as "Online Transaction." I offer multiple things through Acuity such as appointments, events, memberships, and packages. Is there a way for the transaction to state what the payment was for? Thanks.

Re: acuity and square

ashc — Thu, 13 Feb 2020 14:44:36 GMT

Hey @seedtostar,

I moved your post to an existing thread where another seller had the same question.

As @nika stated above- this would be something you'd need to contact Acuity about since it's their integration.

They should be able to answer if that's something you can change or not.

Re: Uncategorized Transactions from Acuity Scheduling

StimulateWell — Sat, 27 Nov 2021 03:55:39 GMT

I have the same issue.

Re: Uncategorized Transactions from Acuity Scheduling

_Violet — Sun, 28 Nov 2021 19:40:47 GMT

Hi @StimulateWell - Thanks for reaching out to us here on the Square Seller Community👋

The Best Answer that was given by @BEA_ in this thread still contains the most accurate and up-to-date information for your question. Please see their answer for more info. Thank you!

Re: Uncategorized Transactions from Acuity Scheduling

kidzartpbc — Wed, 26 Jan 2022 20:33:07 GMT

Have you had any luck with this? I have the same issue

Re: Uncategorized Transactions from Acuity Scheduling

JJ_ — Fri, 28 Jan 2022 22:47:30 GMT

Hey there @kidzartpbc

There are no new updates related to this as the integration is handled by Acuity as stated before. Thank you for taking the time to post about this.

Re: Uncategorized Transactions from Acuity Scheduling

dragons1ayer — Sat, 12 Feb 2022 23:45:16 GMT

No. Square refuses to address it. You can use stripe with acuity though and apple is soon unrolling an option!

Re: acuity and square

dragons1ayer — Sat, 12 Feb 2022 23:46:24 GMT

It makes it impossible to use reporting and track sales effectively in square. Sucks that Square refuses to address it. You can use stripe with acuity though and apple is soon unrolling an option!