thread Re: How to dispute a charge on Square Card? in Archived Discussions (Read Only)

How to dispute a charge on Square Card?

screams1973 — Mon, 14 Dec 2020 00:43:24 GMT

How to dispute a charge on square business debit card?

Re: How to dispute a charge on Square Card?

GlassJudy — Wed, 09 Mar 2022 16:00:19 GMT

Here's the procedure for disputing a charge on your Square card:

How do I dispute a charge on my Square Card?

Before you file a claim:

Ensure the payment has posted to your account and isn’t pending or voided.
Some merchants (e.g. gas stations) will place a temporary hold on your checking account to authorize your purchase. This temporary hold will be higher than the actual transaction amount, typically $75 or $100. We call these transactions pending authorizations. These pending authorizations can take up to 14 days to clear.
Contact the merchant to try and resolve your concerns. We aren’t able to pursue a dispute if you haven’t attempted to resolve the issue with the merchant directly.

If you notice a transaction you didn’t make or have a question about a transaction in your history, you will need to report a dispute. To do so:

Log in to your Square Dashboard.
Locate the charge and click on the more options icon (. . .).
Select Dispute payment.
Answer the questions about the charge.
Review your answers and click Submit.

If there are multiple transactions in question, a dispute will need to be filed for each transaction separately.

For the best chance at recovering your funds, file your dispute within 60 days of the error appearing on your transaction history.

You will receive the investigation results via email. Most disputes are settled within 30 to 60 days, however some may take longer.

And here's the Square card FAQ page where you'll find more questions answered.

I have a charge that I did not make. How do I get my money back in my square card spend account?

VeronicaDarby — Wed, 04 Dec 2019 20:06:51 GMT

I have a charge on my square card spend detail page that I did not make. How do I get my money back in my square card spend account?

Re: I have a charge that I did not make. How do I get my money back in my square card spend account?

ashc — Wed, 04 Dec 2019 20:27:43 GMT

Hi @VeronicaDarby!

I moved your post to an existing thread in the Community on how to dispute a charge on the Square Card.

See @GlassJudy 's steps above in the best answer.

Unrecognized transactions?

Hairfive0 — Wed, 18 Dec 2019 16:47:07 GMT

Have a transaction charged to my account from Ting! I did not purchase. How do you dispute this?

Disputing a transaction on my debit card

Kburman2014 — Thu, 02 Jan 2020 20:06:46 GMT

I have the Square Debit Card for business. I made a purchase on 12/11 and never received my item. I would like to file a claim against the seller. How do I go about that?

Re: Disputing a transaction on my debit card

VanKalkerFarms — Thu, 02 Jan 2020 23:23:19 GMT

https://squareup.com/help/us/en/article/6596-square-card-faqs

How do I dispute a charge on my Square Card?

Before you file a claim:

Ensure the payment has posted to your account and isn’t pending or voided.
Some merchants (e.g. gas stations) will place a temporary hold on your Square Card to authorize your purchase. This temporary hold will be higher than the actual transaction amount, typically $75 or $100. We call these transactions pending authorizations. These pending authorizations can take up to 14 days to clear.
Contact the merchant to try and resolve your concerns. We aren’t able to pursue a claim if you haven’t attempted to resolve the issue with the merchant directly.

If you notice a transaction you didn’t make or have a question about a transaction in your history, you will need to report a claim. To do so, access our Claim Form to begin the process.

I have 42 un authorized charges made on my square card how do I dispute them

Brentlaf55 — Wed, 22 Jan 2020 03:44:08 GMT

I have 42 un authorized charges made on my square card how do I dispute them

I need to dispute a payment that I did with Square card

ervin72 — Tue, 28 Jan 2020 13:39:18 GMT

I had a very bad experience on my Stay inn in [Redacted Personal Information]

Re: I need to dispute a payment that I did with Square card

ashc — Tue, 28 Jan 2020 13:41:11 GMT

Hey @ervin72e,

It looks like this question has been asked within the Community a few times so I merged your post with an existing thread with how to dispute a Square Card payment step by step!

Check out @GlassJudy 's best answer above!

Re: I have a square charge on my credit card, however, I do not recognize the vendor name.

nailahpromo — Wed, 05 Feb 2020 13:08:42 GMT

What about use that use the square card. How do we dispute charges.

Re: I have a square charge on my credit card, however, I do not recognize the vendor name.

ashc — Wed, 05 Feb 2020 13:12:15 GMT

@nailahpromo I searched your question and merged your post with it's thread in the Community!

Re: I have a square charge on my credit card, however, I do not recognize the vendor name.

Totsycur — Wed, 26 Feb 2020 20:53:30 GMT

I have a charge on my Square card that I did not make.

Re: I have a square charge on my credit card, however, I do not recognize the vendor name.

AshleyK — Thu, 27 Feb 2020 16:34:33 GMT

Hey @Totsycur I'm really sorry to hear about the charge on your Square Card. You will need to dispute this charge from your Square Dashboard.

I've merged your post with an existing thread that details how to dispute payments on your Square Card.

Let me know if you have any other questions. 🙂

Re: Refund question

Wdtruck — Thu, 30 Apr 2020 16:30:00 GMT

I purchased a part from joe bowman with my square card,I return the part 3 weeks ago an I still have not gotten a refund it should have already got taken care of by now any suggestions

Re: Refund question

ashc — Fri, 01 May 2020 15:03:35 GMT

Hey @Wdtruck,

I moved your post to a more relevant thread on what you're looking to do here.

If you haven't received a refund from the seller, you can dispute the charge on your Square Card.

I'd always recommend reaching out to the seller themselves first and ask if they have proof of the refund but if you don't hear back you can dispute the charge.

@VanKalkerFarms answered how to do this in his best answer above.

Re: Refund question

Wdtruck — Fri, 01 May 2020 15:32:06 GMT

Where an how do I do a dispute I'm the card holder

Re: Refund question

nika — Sat, 02 May 2020 19:33:54 GMT

Hi @Wdtruck-

Check here for the play by play on how to file a dispute with the Square Card.

Cancel debit transactions

Tomr2114 — Sat, 09 May 2020 07:46:10 GMT

. How can I cancel a transaction on my debit card square card

Re: Cancel debit transactions

Helen — Mon, 11 May 2020 15:56:03 GMT

@Tomr2114 Here are the steps to dispute a charge on your Square Card. This post also has information about pending charges, which usually drop off your Square Card activity automatically.