thread Re: Missing Postal Code in Archived Discussions (Read Only)

Missing Postal Code

mesherillc — Tue, 13 Aug 2019 16:02:56 GMT

I continually try to check out on my site (testing the customer experience) and it says "Postal code not valid." The postal cost dial box under the credit card information is missing. Please advise.

[customer's personal information redacted]

Re: Missing Postal Code

GlassJudy — Tue, 13 Aug 2019 15:05:32 GMT

I don't know how to solve your problem, but you have posted WAY too much data about your customer's card (assuming it's the real transaction.)

@katieand @Helen please redact the image above.

Re: Missing Postal Code

mesherillc — Tue, 13 Aug 2019 18:37:45 GMT

This isn't real.

Can someone help me with the ACTUAL issue?

Re: Missing Postal Code

nika — Tue, 13 Aug 2019 19:19:15 GMT

Hey @mesherillc. The customer's billing information does need to match exactly what is on file with their card issuing bank. I'd suggest having your customer confirm the card's billing ZIP code with their card issuer. If you're still running into issues after your customer confirms this information, you can reach out to our Customer Success Team for additional help.