thread Re: Cancelled appointments not clearing calendar in Archived Discussions (Read Only)

How do I stop cancelled Appointments from displaying on my Calendar?

MollzJohnson — Thu, 22 Aug 2019 14:41:49 GMT

The title of this thread has been edited from the original: Cancelled appointments not clearing calendar

Why won't cancelled appointments on my appointment calendar clear off the calendar? They are driving me crazy because I can't get my calendar all clean with appointments. Example in picture.

This reply was created from merging an existing thread: c...

Jeff6 — Thu, 22 Aug 2019 01:38:57 GMT

This reply was created from merging an existing thread: cancelled appoinments

When we cancel appointments, it remains on the calendar and takes up the time slot. How do you remove a cancelled appointment so it can be taken by another client?

Square Appointments Displaying Cancelled Appointments

tellen33 — Thu, 22 Aug 2019 01:41:09 GMT

This reply was created from merging an existing thread: Square Appointments Displaying Cancelled Appointments

Recently Square added a new feature on Square Appointments in which cancelled appointments are displayed on the main calendar. The cancelled appointment is shown in a white box with gray lines crossing out the customer's name and appointment time. This feature is not very helpful. It just clutters the page. This information should only be visible via the customer profile. How can I disable this feature on my calendar?

Re: Cancelled appointments not clearing calendar

Helen — Thu, 22 Aug 2019 01:36:54 GMT

@MollzJohnson I'm sorry for the frustration this is causing!

You should be able to remove cancelled appointments from your Calendar view, here's how:

From your online Appointments Calendar > click the date range at the top of the screen.
Then click the Day/Week/Month.
Uncheck Show cancelled appointments.

If you're not seeing this option or if it's not working can you let me know?

Oh and one more thing, I redacated your clients' last names (they appeared in the screenshot you shared) for their privacy - the Seller Community is a public forum!

Re: cancelled appoinments

Helen — Thu, 22 Aug 2019 01:38:11 GMT

@Jeff6 I added your post to this thread - you should be able to change your settings from your online Appointments Dasboard! If you're not seeing this option reply here to let me know.

Re: Square Appointments Displaying Cancelled Appointments

Helen — Thu, 22 Aug 2019 01:40:30 GMT

@tellen33 Take a look at this thread, it has the steps to stop cancelled appointments from displaying on your main calendar.

Thank you for your feedback about this change, I'll share your experience with the Appointments team.

Re: Cancelled appointments not clearing calendar

tellen33 — Thu, 22 Aug 2019 18:12:28 GMT

Thank you so much! This step solved the issue. Cancelled appointments are no longer visible. GREAT!!

Re: Cancelled appointments not clearing calendar

Helen — Thu, 22 Aug 2019 23:38:37 GMT

You're welcome! Sorry for any confusion!

Re: Cancelled appointments not clearing calendar

Heather0929 — Tue, 05 May 2020 19:44:46 GMT

I am using the mobile app on my iPhone. I want to see cancelled appointments. I don’t have the same visual as the example. Is it different for mobile?

Re: Cancelled appointments not clearing calendar

JustinC — Wed, 06 May 2020 14:45:54 GMT

@Heather0929

Yes, the mobile version differs slightly from the Dashboard. Cancellation cannot be viewed from an iPhone, you'll need to see it from the Online Dashboard.

Re: Cancelled appointments not clearing calendar

Heather0929 — Wed, 06 May 2020 16:38:32 GMT

Thank you

Re: Cancelled appointments not clearing calendar

JustinC — Wed, 06 May 2020 21:33:01 GMT

Np 😉 @Heather0929

Re: Cancelled appointments not clearing calendar

anna9 — Thu, 01 Oct 2020 21:52:51 GMT

I have synced my google calendar and square appointments with success. When I cancel an appointment in appointments, it removes it from the square calendar, but remains on my google calendar. Thus, when I look at my google calendar for all (personal and square), it appears like I have an appointment even though it was cancelled and is no longer on my square calendar.

I have both calendars import and export to each other. When other appointments get rescheduled, it syncs properly and shows the corrected time. But when it is cancelled, it remains and I think I have an appointment. Can you advise on this?

Re: Cancelled appointments not clearing calendar

anna9 — Thu, 01 Oct 2020 21:56:02 GMT

Re: Cancelled appointments not clearing calendar

JustinC — Thu, 22 Oct 2020 13:10:46 GMT

Wssp @Ann9 !!

Spoke with an Appointments advocate who confirmed there was a glitch on Google's side that wasn't removing the cancelled appts.

Removing the calendar through Dashboard then re-adding should do the trick!

Re: Cancelled appointments not clearing calendar

anna9 — Fri, 02 Oct 2020 18:22:53 GMT

It worked! Thank you 🙂

Re: Cancelled appointments not clearing calendar

JustinC — Fri, 02 Oct 2020 19:30:08 GMT

Perfect! Glad to hear it 🙂 @anna9

Re: Cancelled appointments not clearing calendar

anna9 — Wed, 21 Oct 2020 23:19:35 GMT

Hey @JustinC ,

The fix worked that day and refreshed the calendar accurately. Yet I have continued to have cancellations that stay on my google calendar that are properly cancelled in "appointments". Have you heard anything further on the glitch being corrected long term??

Thanks in advance!

Re: Cancelled appointments not clearing calendar

JustinC — Thu, 22 Oct 2020 13:13:03 GMT

@anna9

Yikes, I actually haven't heard anything else regarding the glitch. Re-adding the calendar has been the fix for Sellers.

I would reach out to our Appointments Team so they can troubleshoot further.

Re: Cancelled appointments not clearing calendar

anna9 — Thu, 22 Oct 2020 17:57:20 GMT

Thank you @JustinC !