thread Square Register - Remove "SALE" From Receipt in Archived Discussions (Read Only)

Printed Receipts: "Sale" banner now showing on receipt

billkat — Fri, 23 Aug 2019 17:24:53 GMT

Suddenly, today, customer receipts are showing the word "sale" against a black background. I can find nowhere in the account receipt settings to remove it. This has never happened before.

Re: "Sale" banner now showing on receipt

VanKalkerFarms — Fri, 23 Aug 2019 13:07:45 GMT

This started in a recent update. I sure hope it goes away as it is causing so much confusion that the customer thinks it means the items are on Sale and Square means it is a Sales receipt.

Re: "Sale" banner now showing on receipt

GlassJudy — Fri, 23 Aug 2019 15:55:49 GMT

Here's another vote for Square to kill it!

Re: Printed Receipts: "Sale" banner now showing on receipt

Helen — Fri, 23 Aug 2019 17:30:59 GMT

Hello!I'm sorry for this unexpected change to your printed receipts and I'm looking into this for you now. You're right, there isn't a way to switch this off - I'm sorry about that too.

I take it you're all having to explain this change to your customers?

I'll be back as soon as I can!

Re: Printed Receipts: "Sale" banner now showing on receipt

billkat — Fri, 23 Aug 2019 18:15:34 GMT

Yes, this has been problematic with the customers.

Re: Printed Receipts: "Sale" banner now showing on receipt

VanKalkerFarms — Mon, 26 Aug 2019 12:32:27 GMT

here is a discussion on it also in the facebook group.

https://www.facebook.com/groups/squarebetaios/permalink/2964706800422092/

Square Register - Remove "SALE" From Receipt

HeatherM — Tue, 27 Aug 2019 16:14:06 GMT

This reply was created from merging an existing thread: Square Register - Remove "SALE" From Receipt

I'm guessing there was an update over the weekend and now the word "SALE" with a black background appears on customer sales receipts.

That's fine for returns, etc. but it not only looks bad on the receipt, but it's a waste of paper for sales receipts.

How can I remove that from sales receipts?

Re: Square Register - Remove "SALE" From Receipt

GlassJudy — Tue, 27 Aug 2019 15:39:37 GMT

This is an issue that popped up late last week. Here's a link to a thread where it's been discussed. Square is working on fixing the issue, but as far as I've heard, it hasn't been resolved yet.

Re: "Sale" banner now showing on receipt

HeatherM — Tue, 27 Aug 2019 16:02:41 GMT

And a vote from me to get rid of it, or make it able to be turned off.

Re: Printed Receipts: "Sale" banner now showing on receipt

Helen — Tue, 27 Aug 2019 16:24:08 GMT

Thank you @HeatherM! Have your customers noticed or do they find it confusing? It sounds like your receipts are longer as a result too?

I've shared everyone's feedback here with the Receipts team and I'll post again as soon as I have an update.

Re: Printed Receipts: "Sale" banner now showing on receipt

HeatherM — Tue, 27 Aug 2019 16:30:45 GMT

Customers noticed it and I noticed it. Same as others, they think the items are suppose to be on "Sale", not that it's a sales receipt.

And yes, the receipts are longer too. Which in the long run would increase my costs by increasing the amount of receipt paper I need to purchase. It's not a huge difference, but it is a difference none the less.

IMHO, anything beyond the basic information on a receipt should be able to be turned off/on by the store owners. And this is one of those extra things things that really isn't needed.

Re: Printed Receipts: "Sale" banner now showing on receipt

Helen — Thu, 29 Aug 2019 23:14:28 GMT

Thanks again everyone for your feedback. The Receipts team is actively working to improve this the 'Sale' message that now appears on printed receipts. However, I haven't had confirmation if you'll be able to disable it from your settings. I know being able to control the information on your receipt is important so I'm checking to see if it's on the roadmap in future.

Thanks again for your patience with this.