thread Custom Report Item Sales Error Message in Archived Discussions (Read Only)

Custom Report Item Sales Error Message

TexasCotton1914 — Tue, 27 Aug 2019 20:29:47 GMT

Hello,

I created a custom report showing weekly item sales for our museum store and added a column for taxes charged for each item. When I try to save the report, I get the error about columns being misconfigured.

The only things that I have done to create the report are add item sales and then to remove some of the columns that I do not need to show.

Can anyone help me with this?

Thanks!

Re: Custom Report Item Sales Error Message

Tom — Wed, 28 Aug 2019 23:16:47 GMT

Hi @TexasCotton1914,

Welcome to the Seller Community and thanks for flagging. These dashboard troubleshooting tips usually clear up any kind of issues right away: Square Dashboard Troubleshooting.

If those don't help, can you let me know exactly what the error says or provide a screenshot if the issue? With that, I'll be able to run this by our Point of Sale team for a deeper dive.

Appreciate your patience with this!

Re: Custom Report Item Sales Error Message

TexasCotton1914 — Thu, 29 Aug 2019 17:24:43 GMT

Hi Tom,

Thanks very much. Here is a screen shot of the error.

I have checked the browser and cookies are on.

Thanks for any help! 🙂

Re: Custom Report Item Sales Error Message

Tom — Thu, 29 Aug 2019 17:41:48 GMT

Thanks for this information, @TexasCotton1914. I'll take another look on my side and see what I can find out. 🙏

Re: Custom Report Item Sales Error Message

Tom — Tue, 03 Sep 2019 18:09:10 GMT

Update: I was able to check in with our engineering team and this is an issue that they're working to resolve. We'll circle back with an update as soon as everything is back to normal. Sorry for the disruption and thank you for your patience!

Re: Custom Report Item Sales Error Message

Tom — Fri, 13 Sep 2019 01:01:05 GMT

Good news! I confirmed with the engineering team that this issue is resolved—thanks for your patience, @TexasCotton1914. Please don't hesitate to let me know if anything else comes up.