https://community.squareup.com/t5/Archived-Discussions-Read-Only/Manual-refund-question/m-p/132169#M30758 <P>Is there&nbsp; a way to be able to&nbsp; process a refund when you cannot located the transaction?&nbsp; Can you just load a gift card with the refund amount ?&nbsp;</P> Fri, 06 Sep 2019 01:02:03 GMT foreverjunkin 2019-09-06T01:02:03Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Manual-refund-question/m-p/132169#M30758 <P>Is there&nbsp; a way to be able to&nbsp; process a refund when you cannot located the transaction?&nbsp; Can you just load a gift card with the refund amount ?&nbsp;</P> Fri, 06 Sep 2019 01:02:03 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Manual-refund-question/m-p/132169#M30758 foreverjunkin 2019-09-06T01:02:03Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Manual-refund-question/m-p/132195#M30759 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/183661">@foreverjunkin</a>! Welcome to the Community.</P> <P>&nbsp;</P> <P>I'm not sure what you mean by can't locate the transaction.</P> <P>&nbsp;</P> <P>Do you mean just which transaction it is on your Transactions tab?</P> <P>&nbsp;</P> <P>Refunding to a gift card wouldn't be an option here unless you used your own funds to load one and give it to the customer. That would be up to you.&nbsp;</P> Fri, 06 Sep 2019 14:34:26 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Manual-refund-question/m-p/132195#M30759 ashc 2019-09-06T14:34:26Z