Square payments rejected for protection on Club/University Account

IceHockey — Fri, 06 Sep 2019 18:39:42 GMT

Hi Seller Community,

We are a club sport within a University. We now have a square account setup and linked to our checking account. Because we are a club sport, and under a University’s club sports program, our checking accounts are listed under our unique EIN (tax) number, not an individuals name/SSN (because these change as players graduate, etc).

We use this to electronically collect dues payments for the club members. Upon the first few transactions, they processed fine. But after several thousand $’s, square started blocking the transactions and asking for us to validate the account. We tried providing the Name, drivers license and/or SSN of the person who setup the account (note their info is not listed on the checking account) but that didn’t work. Now it is rejecting all transactions from the players “for their protection”. Also, it keeps asking for a Debit card to validate the account authenticity, but we don’t have a Debit card because our University policy prohibits debit cards from being activated on our club sports checking accounts.

Does anyone know how we can properly validate a square account to our checking account that doesn’t have a name on it (just EIN) and doesn’t have a Debit Card activated?

is there someone at square that we can talk to and manually validate authenticity some other way?

thanks!

Re: Square payments rejected for protection on Club/University Account

nika — Tue, 10 Sep 2019 14:42:38 GMT

@IceHockey Thank you for writing into the Community with this detailed information on whats happening with your account.

Just to be clear- are you filling out all the requested information through your online Dashboard? Or are you receiving emails from our support team?

I'm a bit confused because you don't HAVE to have a debit card linked to a Square account in order to accept payments. So I'm trying to understand where you're being asked for this information (via email or dashboard).

Thanks and I'll keep a lookout for your reply!

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Square payments rejected for protection on Club/University Account

Re: Square payments rejected for protection on Club/University Account