thread Re: Can a single line item be removed before a sale is finalized? in Archived Discussions (Read Only)

Can a single line item be removed before a sale is finalized?

morageek — Sat, 14 Sep 2019 01:42:49 GMT

We are a small retail store with POS app on iPad. Pretty basic, simple setup.

Can a single line item be removed before a sale is finalized? We had the situation the other day with a customer who decided she didn't want one thing she had brought up but it had already been scanned in.

If we have to finalize the sale then refund a line item, how does that affect a credit card transaction? Or, how does the POS app handle that.

Thanks for continuing to update the app.

Re: Can a single line item be removed before a sale is finalized?

Helen — Sat, 14 Sep 2019 20:07:57 GMT

Great question @morageek!

You can remove an item before you've finished the sale and taken a card payment. You shouldn't have to process a refund because the payment part of the transaction hasn't even happened yet.

To remove an item from a cart from the Point of Sale app on your iPad:

Tap on the item under current sale (the items/cart details will appear in the top right side of the screen.)
Tap Remove Item.
Check the cart details > tap Charge.

Hope this helps but if you have any more questions about this let me know!

Re: Can a single line item be removed before a sale is finalized?

morageek — Sun, 15 Sep 2019 03:52:21 GMT

Thanks, Helen

Appreciate the information. 🙂