thread Re: Add a note to each online order product in Archived Discussions (Read Only)

How do I let customers add a note to an item, or add a note to their Square Online order itself?

thepopshoprv — Tue, 04 May 2021 22:59:03 GMT

The title of this post has been edited from the original: New Square Online Store: How do I add a note to each online order product?

I need my customers to be able to add a name to each product ordered through the online store.

I own a soda shop, and want them to be able to order ahead, but be able to add a name to each drink they order. possible?

Re: Add a note to each online order product

Helen — Tue, 17 Sep 2019 22:59:32 GMT

Hello @thepopshoprv! You can allow customers to add a note by creating a text modifier. Here are the steps to add this to an item on your Weebly-powered Square Online Store:

Go to the Items section (of your online store) and click on an item to make changes.
Click Manage Modifiers > select Typing text into a textbox.
Enter the details to name the note field and set a character limit.
Click the check the box Make this a required field if needed (select this if you need every order to have a name/note) > click Save then click Done.

Re: Add a note to each online order product

thepopshoprv — Wed, 18 Sep 2019 02:11:38 GMT

This is awesome. Thank you. Any way to apply that modifier to every item at once. Seems like I have to go one by one

Re: Add a note to each online order product

nika — Wed, 18 Sep 2019 21:10:19 GMT

@thepopshoprv Jumping in here for Helen!

Once you create a modifier, it will show on all of your products. Then you'd just need to check the modifier box and click Done!

How can I allow my customers to leave a note at checkout for my Square Online Store orders?

MixtapeBushwick — Tue, 04 May 2021 22:57:43 GMT

[The title of this thread has been edited from the original: How to let customers leave notes for their items when ordering online?]

Trying to set up an online store for our coffee shop to get through this, but can't figure out how to let people leave notes to customize their drinks when ordering.

Any help is appreciated. Thank you.

Re: How can I allow my customers to leave a note at checkout for my Square Online Store orders?

isabelle — Tue, 08 Mar 2022 17:34:14 GMT

Hey @MixtapeBushwick-

Thanks for posting in the Seller Community!

Within the Square Online Store, in Shared Settings > Checkout > Checkout Experience, click on the Edit customer inputs button. From there, check the option to Allow customer to leave a note to seller:

I hope this helps! Let me know if you have any additional questions about this.

Re: Q: How to let customers leave notes for their items when ordering online?

MixtapeBushwick — Thu, 26 Mar 2020 01:17:14 GMT

Isabelle,

Thanks for the answer, but it wasn't what I was looking for. My original question was how can I let customers leave notes for each item on the order, not for the whole order.

But I found the solution, in case somebody needed to know. All you have to do is create a modifier and choose the "type in text" option instead of list.

Re: Q: How to let customers leave notes for their items when ordering online?

Joe — Thu, 26 Mar 2020 12:41:44 GMT

Hi there, @MixtapeBushwick - thanks for reaching out again. Sorry to hear that our suggested solution missed the mark. Yet, I am relieved to see that you got this one solved! We appreciate you leaving the workaround for others to benefit off of your knowledge.

Let us know if anything else comes up! We are here to help.

Adding a notes field on the online store

schemjo — Fri, 27 Mar 2020 19:27:49 GMT

Hi, I know I can add a notes field to each item but is there a way to add it on the checkout page? Right now I'm having customers call me when they arrive to tell me which order and what car they're in. If I can have them enter this in a field it'll eliminate most of the calls and make it easier for everyone.

Re: Adding a notes field on the online store

JustinC — Sun, 29 Mar 2020 16:38:14 GMT

Hey there @schemjo - Hopefully this thread I moved you to helps

Re: Q: How to let customers leave notes for their items when ordering online?

Wisam — Sat, 18 Apr 2020 16:14:59 GMT

The Allow customer to leave a note to seller not working for me, I enabled it but there is no any text box showing during the check out process!

Re: Q: How to let customers leave notes for their items when ordering online?

Joe — Mon, 20 Apr 2020 13:27:38 GMT

Hi there, @Wisam 👋 Thanks for reaching out to us here on the Community! So sorry for the trouble.

I flagged your issue over to our ECOM team, but they are having a hard time determining where the issue lays without getting eyes on your site setup. Would you mind reaching out to us when you get a chance? Our Support Team will take a deep dive with you.

How do you allow customers to leave instructions on a Square online store order?

cafeeighteen — Mon, 11 May 2020 22:51:18 GMT

It seems obvious that there should be place for a customer to enter special instructions for there order such as allergy info, or how they would like their burger cooked. without having to add modifiers for every possibility...is there some way to allow this that I am missing?

Re: How do you allow customers to leave instructions on a Square online store order?

JustinC — Wed, 13 May 2020 12:45:06 GMT

@cafeeighteen -

Isabelle can help you with this one. I merged your post so you can see instructions on how to enable custom notes for online orders

How do I offer customers the option to add a note to their pickup orders?

finderskeepers — Sun, 17 May 2020 18:27:31 GMT

I am using the new online store for Square, which is through Weebly. I can't figure out how to allow someone checking out to add a note to their order to allow for special instructions they may have.

How can customers include a message with their online orders?

secondwindbb — Sat, 23 May 2020 17:43:57 GMT

The title of this thread has been edited from the original: Gift Message to include

Can I add a box at checkout to enable customers to indicate that what they are purchasing is a gift, and is there a place where they can write what they would like to include???

Re: Gift Message to include

MvilleSoapworks — Mon, 18 May 2020 23:54:49 GMT

Not that I know of right now, but this would be REALLY useful.

Re: How do I offer customers the option to add a note to their pickup orders?

AshleyK — Tue, 19 May 2020 12:32:48 GMT

Hi @finderskeepers Thanks for reaching out about this! You will see a notes section appear if your customer selects "Request Curbside Pickup," where they will then be asked for fill out description of what car they have, etc.

If they do not select curbside pickup, then they will not be prompted to enter a description in the notes phase, but will likely use their name as an identifier for their order when they arrive.

Re: Gift Message to include

JustinC — Tue, 19 May 2020 20:12:18 GMT

@secondwindbb @MvilleSoapworks

Are you looking for an option to include a gift message in the Online Store? If so you, have a couple options:

Enable Notes from the Online Store Dashboard under Settings > Checkout > Advanced Settings which displays a text box for customers to leave a note during checkout.

Or Create text modifiers which allows your shoppers to customize your gift item with custom text.

I hope I'm understanding correctly. Let me know!

How to get Item Notes to display for items in online store?

vhovar — Fri, 22 May 2020 15:53:54 GMT

How do I add an Item Note field for my online store? I was looking at another Square customer's site and they have an Item Note field for some items that allow free form text to be added to the item before being added to the cart. This would be very helpful in some of our items.