thread LS2208 Barcode scanner not working with Android 12 in Archived Discussions (Read Only)

LS2208 Barcode scanner not working with Android 12

marc_nook — Wed, 12 Oct 2022 16:14:58 GMT

Hey there -

We're a store and will be running an off-site location this weekend. We were planning on running square from a Samsung running Android 12. We plug in the LS2208 via USB-C into the phone and Square doesn't recognize the scanner.

I saw other threads where it said the scanner only works with Android 9 and earlier. Is this truly the case?!

If so, is there another solution so we can use a scanner for the event? We are expecting to do hundreds of transactions and it can't all be through searching products.

Thanks for any help.

marc.

Re: LS2208 Barcode scanner not working with Android 12

marc_nook — Wed, 12 Oct 2022 17:31:39 GMT

Well, after more searching, I figured out the issue.

The scanner that Square has first and foremost on their site to purchase is ONLY compatible with Android 9 and previous. You have to drill down to find that information. On the landing page for the scanner it says: Only compatible with Square Stand, Square Register, Square Terminal and Android devices

As a former content strategist that worked with companies larger than Square, this irks me and is a TERRIBLE way to relay information.

I finally found the page that lists all scanners and their compatibility with android devices. It looks like this is a newer page for them. https://squareup.com/us/en/compatibility/accessories/barcode-scanners

Here's hoping that the one we ordered to arrive on Friday will actually work.

Re: LS2208 Barcode scanner not working with Android 12

Arie — Thu, 13 Oct 2022 04:45:01 GMT

Thank you for bringing this to our attention and sorry about the frustrating experience, @marc_nook! I've highlighted this with our content team now.