thread Re: Can not manually enter payment on iphone. in Archived Discussions (Read Only)

Can not manually enter payment on iphone.

MeAndMyStitches — Sat, 21 Sep 2019 19:20:03 GMT

I have always been able to manually enter credit card payments on my iphone in the Square app. It is no longer is an option. Can someone please help?!

Re: Can not manually enter payment on iphone.

Tom — Sun, 22 Sep 2019 19:46:26 GMT

Hi @MeAndMyStitches,

Thanks for reaching out to the Seller Community! Hope I can help clear this up for you. From your settings, please make sure that you have "Manual Credit Card Entry" toggled on.

To get there, tap on ☰ > Settings. Next, select Payment Types > Manual Credit Card Entry. As long as it's toggled on (should be blue), you'll be able to proceed with manually entering card payments.

Happy to help if any other questions remain.🙏

Re: Can not manually enter payment on iphone.

MeAndMyStitches — Sun, 22 Sep 2019 19:55:48 GMT

Geesh - so easy - thank you! Not sure how it got changed, but it's corrected now. Thanks a bunch!

Re: Can not manually enter payment on iphone.

Tom — Sun, 22 Sep 2019 20:00:46 GMT

Glad that helped! Appreciate your patience—let us know if anything else comes up.

I am having trouble entering a credit card manually for a telephone payment

ArroyoSeco — Tue, 05 Nov 2019 17:47:43 GMT

I am having trouble entering a credit card charge for a telephone sale. The manual option does not appear.

Re: I am having trouble entering a credit card manually for a telephone payment

ashc — Wed, 06 Nov 2019 13:44:07 GMT

Hi @ArroyoSeco and welcome to the Community!

I moved your post to a relevant thread in the Community that details how to enter a manual payment.

See Tom's best answer above for more details and links to walkthroughs.

Need to enter a credit card manually

WORLDQUESTDIGIT — Wed, 20 Nov 2019 22:05:57 GMT

I would like to speak to someone in regards to doing a point of sale manually

Re: Need to enter a credit card manually

Kassi_ — Thu, 21 Nov 2019 18:40:25 GMT

Hi @WORLDQUESTDIGIT -

I moved your post to a board with similar questions. Check out the Best Answer post on how to take those manual payments!

Re: Can not manually enter payment on iphone.

jmr — Mon, 03 Feb 2020 17:11:05 GMT

I have someone having the same problem but when they go to settings to turn it on, its not an option. It doesn't even show up on their phone. They have tried deleting app and re downloading it too.

Never mind, we got it to finally come up. Must have been a glitch.

Re: Can not manually enter payment on iphone.

Joe — Tue, 04 Feb 2020 15:27:32 GMT

Hi there, @MeAndMySitches! Also hello to @jmr!

I've gone ahead and merged your post with a recent thread regarding Sellers who were also having this same issue. This issue was impacting many Sellers who were manually entering transactions, but has since been fixed with a recent app software update.

We recommend updating to the latest version of our software when you get the chance!

Re: Can not manually enter payment on iphone.

Zipfs — Mon, 30 Mar 2020 12:22:21 GMT

My manual payment button is toggled on. When I manually enter certain cards I can not enter the expiration date. It happens randomly sometimes if it’s a MasterCard, other times a Visa. If I try the same on a different IPad it works. I’ve tried with my own cards to make sure the numbers were correct. Anyone else experiencing this or know how I can fix it

How to enable manual entry payment type in POS

reginaruthhearn — Wed, 13 May 2020 13:07:31 GMT

The title of this thread has been edited from the original:I accidentally deleted the manual credit entry on my app How do I get it back

How do I undo a deleted manual credit card entry on my phone app?

Re: I accidentally deleted the manual credit entry on my app How do I get it back

JustinC — Wed, 13 May 2020 13:06:23 GMT

Hey there @reginaruthhearn! Tom can help you out on this thread. Look on page 1 for the best answer.

Re: Can not manually enter payment on iphone.

dcadile — Wed, 08 Sep 2021 22:59:27 GMT

My manual entry has been disabled, how do I reenable it?

Re: Can not manually enter payment on iphone.

RAllen — Wed, 01 Dec 2021 15:15:55 GMT

Payment types isn't on the menu under settings. I don't see how to do a manual card entry anywhere on my iphone app. Please advise. Thanks

Re: Can not manually enter payment on iphone.

_Violet — Wed, 01 Dec 2021 20:05:01 GMT

Hi @RAllen- Thanks for reaching out to us here on the Square Seller Community👋

Payment Types will be located under >Settings, then >Checkout. Here, you'll see the option to toggle on the switch for Manual Card Entry.

I hope this information is helpful and is able to resolve your issue but please do let us know if you have any additional questions. Always happy to help! 😊

Re: Can not manually enter payment on iphone.

Viagirlltd1 — Mon, 24 Jan 2022 16:06:35 GMT

That’s my problem. I accidentally turned manual entry off and can’t get it turned back on

Re: Can not manually enter payment on iphone.

Viagirlltd1 — Mon, 24 Jan 2022 16:11:19 GMT

I hit the x to the right of all payment types and it moved manual credit card entry to the bottom of the page. Not seeing how to toggle it on

Re: Can not manually enter payment on iphone.

dpghair — Fri, 28 Jan 2022 22:02:28 GMT

That’s problem can’t turn it back on says disabled payment types

Re: Can not manually enter payment on iphone.

Arie — Mon, 31 Jan 2022 00:23:12 GMT

Hey @dpghair,

You can re-enable the payment types that are listed as disabled by dragging them up to "More Payment types". Please let us know how you go!