thread Re: Is there a way to change the way a gift card tip is run? in Archived Discussions (Read Only)

Is there a way to change the way a gift card tip is run?

thegrottomt — Fri, 27 Sep 2019 03:33:59 GMT

Example: Customer has a $100 gift card, and uses it for part of his $150 ticket and puts the rest on a credit card, but when the receipt prints out with the automatic tip boxes for 15, 18, 20%, it only is accounting for the $50 that he paid on credit card.

Is there a way to change that?

Re: Is there a way to change the way a gift card tip is run?

ryanwanner — Fri, 27 Sep 2019 22:53:18 GMT

This isn't specific to gift cards, sadly. Whenever you have a split transaction, the tip is based solely on the amount of whatever the split amount is.

Your best workaround right now is to enable Custom Tip Amounts. It's a long shot if the customer will notice they're only tipping on a partial amount, but it's the best we have right now.

@Caty , @Helen : this is a good one for Feature Requests. Not sure how much of a pain it would be to make this happen where the customer is given the option of a tip percentage on the whole transaction amount especially when there is a gift card involved, but it's something to look into!

Re: Is there a way to change the way a gift card tip is run?

Helen — Sat, 28 Sep 2019 18:11:02 GMT

We hear you @ryanwanner! And you too @thegrottomt, thank you for your post!

I'm going to investigate the status of feature request and I'll share any more information as soon as I can.