thread How do I send proof of sale in a dispute in Archived Discussions (Read Only)

Adding Additional Info for Dispute

allierox — Sun, 29 Sep 2019 18:10:16 GMT

How do I add additional supporting information to a customer dispute claim after I have submitted the first response?

Re: Adding Additional Info for Dispute

kellyj — Mon, 30 Sep 2019 14:17:17 GMT

It would be best to contact our Disputes team if you have additional information to provide. You can call them but contacting our Customer Success team and asking for the Dispute team.

How do I send proof of sale in a dispute

Sworvey — Fri, 20 Dec 2019 14:35:38 GMT

I have customers disputing a charge how is and in proof of purchase

Re: How do I send proof of sale in a dispute

AshleyK — Fri, 20 Dec 2019 17:06:09 GMT

Hey @Sworvey thanks for posting! If you cannot add additional information for your Dispute on your Square Dashboard, then you will need to follow Kelly's link above to contact our Customer Success team to send your information in. Thank you!