thread Re: Cash Sales not processing until "internet connectivity is restored" in Archived Discussions (Read Only)

Cash Sales not processing until "internet connectivity is restored"

SpaffordMerch — Fri, 04 Oct 2019 16:49:53 GMT

Hello Square Community,

For some reason last night while I was connected to the internet my cash sales would not process and still will not go through. I can see them as offline transactions however they say they cannot process until internet connectivity is restored. I have tried 3 different networks, restarting the app and the tablet and nothing has worked. I am not in offline mode either, it is off.

Has anyone had this problem?

Re: Cash Sales not processing until "internet connectivity is restored"

Joe — Sat, 05 Oct 2019 19:59:19 GMT

Hi @SpaffordMerch - so glad you let us know about this issue, and sorry for the confusion!

I don't think I've ever seen this issue before, so it's a difficult one to diagnose. Nevertheless, we will get to the bottom of it!

If you can guarantee that you are not in offline mode, I would try walking through these troubleshooting steps and see if that makes any changes to your cash payments. If not, I would reach out to our Support Team and we can walk you through further troubleshooting.

Fingers crossed! Let us know - we will keep a look out for your contact.

Re: Cash Sales not processing until "internet connectivity is restored"

SpaffordMerch — Sat, 05 Oct 2019 22:16:40 GMT

Yeah im stumped too. Definitely not in offline mode. My credit transactions are all going through fin and I can see them on the report, but not Cash transactions. Square support is closed today so I will try them tomorrow.

Re: Cash Sales not processing until "internet connectivity is restored"

Joe — Wed, 09 Oct 2019 14:42:58 GMT

Sounds good @SpaffordMerch - we will be keeping an eye out for your call!