How can I cancel a refund?

Alcalj82 — Wed, 09 Oct 2019 06:35:45 GMT

I requested a refund for a transaction but I wrote the incorrect refund amount.

Re: How can I cancel a refund?

isabelle — Wed, 09 Oct 2019 17:22:00 GMT

Unfortunately, in most circumstances it is not possible to cancel a refund after it has been issued. After tapping the final "Issue Refund" button, our system immediately begins the refund process to send the funds back to the customer's bank.

If you noticed that you initiated an incorrect refund, please contact our Support team immediately. Sometimes if it's within 10 minutes, they have the ability to cancel the refund. There are no guarantees.

Our number is (855) 700-6000 - but you'll also need your customer code. The steps to look up your code are here.

thread How can I cancel a refund? in Archived Discussions (Read Only)

How can I cancel a refund?

Re: How can I cancel a refund?