thread Re: how to prevent a customer from booking two appointments on the same day and time in Archived Discussions (Read Only)

how to prevent a customer from booking two appointments on the same day and time

MTMBilling — Tue, 15 Oct 2019 21:50:17 GMT

We run a "homework center" where parents can book a one hour appointment for their child. Sometimes a parent will book an appointment for their child at say Monday on 4:00, then come back a day later and book the same child for the same day and time. We generally have 3 generic Homework Center staff members that take appointments so that's why it's possible for this to happen.

Is there a way to block a parent from booking the same day and time twice for their child?

Re: how to prevent a customer from booking two appointments on the same day and time

Kassi_ — Thu, 17 Oct 2019 21:18:43 GMT

Hi @MTMBilling -

Excellent question. Right now, there isn't an exact feature that has this ability. There is a workaround that could do something to help prevent this from happening.

Go into your Dashboard, then Appointments:

1. Go to Settings

2. Click on Calendar & Booking and look under Reservation Guarantee.

You will want to select "Business must accept or decline all appointment requests." This would give you the ability to decline the double booking.