thread How to send a receipt in Archived Discussions (Read Only)

Square Invoices: manual entry of payment and email receipts

shardyer — Sat, 19 Oct 2019 14:04:31 GMT

When I manually enter a payment by check to an invoice, does the customer automatically get an email receipt, or do I have to go back and send one to them?

Re: manual entry of payment

Tom — Sat, 19 Oct 2019 14:03:30 GMT

Thanks for surfacing, @shardyer!

Yep, your customer will get an email notification with the receipt details automatically as soon as you mark an invoice as paid by cash or check. The subject line will read as "You paid an invoice!" followed by the invoice ID. No need to send anything manually. 🙂

Hope this clears things up. Please let me know if you have any further questions.

How to send a receipt

Honeys — Tue, 25 Feb 2020 23:13:29 GMT

Customer says she did not get a receipt when I posted her cash payment how do I send her a receipt

Re: How to send a receipt

nika — Thu, 27 Feb 2020 16:11:00 GMT

Hey @Honeys! I'm assuming you tracked the cash transaction through your POS, yes? If that's the case, you'll want to locate that transaction from your transaction list, click into it, select New Receipt, and enter in the customer's email address or phone number depending on how they want to receive the receipt.

Come on back with any other questions you have!

Re: manual entry of payment

jimmybones — Mon, 02 Nov 2020 17:38:25 GMT

Good morning,

Customer paid via invoice online, requires a receipt that states "receipt" not "invoice" due to regulations.

Re: Square Invoices: manual entry of payment and email receipts

cjm747 — Tue, 19 Apr 2022 16:05:27 GMT

Can you print a credit card auth for tipping on a manual entry order?