thread Re: Every time I enter my debit card it says invalid debit card. in Archived Discussions (Read Only)

Every time I enter my debit card it says invalid debit card.

FabYChe — Wed, 19 Oct 2022 20:58:22 GMT

Every time I enter my debit card it says invalid debit card. Square customer service wasn’t able to help me. Does anybody knows what I can do to fix it

Re: Every time I enter my debit card it says invalid debit card.

ryanwanner — Thu, 20 Oct 2022 01:18:39 GMT

Hello @FabYChe !

Where are you seeing this error? On a payment screen on your app, the Dashboard, somewhere else?

If you're trying to set up Instant Deposit, there are a few debit cards that aren't supported. I recommend checking out this help article about supported vs unsupported cards.

If you're talking on the payment screens, make sure you're entering the billing zip code for the card. I made that mistake with one of my cards once, took me forever to figure that out.

If it's somewhere else, let us know where you're seeing the error and we can see what else we can do to help!

Re: Every time I enter my debit card it says invalid debit card.

meganj — Sun, 20 Nov 2022 04:37:50 GMT

I am also having this problem! Every customer who has tried to shop with me this weekend has been told the card they entered is invalid when they are trying to check out. I have tried personally to test shop and am seeing the same error message. I talked to the Square support chat for an hour and got nowhere. This is incredibly frustrating!

Re: Every time I enter my debit card it says invalid debit card.

Arie — Tue, 22 Nov 2022 03:09:40 GMT

Hi @meganj,

Sorry to hear about the frustrating experience!

Can you let us know where you're accepting payments, e.g in person on a Square Reader, via a Square website, or API? I'll keep an eye out for your reply.

Re: Every time I enter my debit card it says invalid debit card.

meganj — Tue, 22 Nov 2022 03:25:54 GMT

Square website

Re: Every time I enter my debit card it says invalid debit card.

Arie — Tue, 22 Nov 2022 03:43:07 GMT

Thanks for confirming, @meganj! Please include a link to your site so we can do some testing from our end.

Re: Every time I enter my debit card it says invalid debit card.

meganj — Tue, 22 Nov 2022 04:13:29 GMT

prbymeganjoos.square.site/s/shop

Re: Every time I enter my debit card it says invalid debit card.

Arie — Wed, 23 Nov 2022 06:00:01 GMT

Are you still seeing these issues, @meganj? I was able to enter my card details without encountering an error. I know you mentioned you reached out to our support team already, but I'd recommend reaching back out to support if you're still seeing any errors.

Re: Every time I enter my debit card it says invalid debit card.

meganj — Wed, 23 Nov 2022 14:45:27 GMT

Yep still having issues. You can enter your card info but the issue occurs when you try to actually pay. This error has lost me quite a bit of money & needs to be fixed asap.

Re: Every time I enter my debit card it says invalid debit card.

Arie — Wed, 23 Nov 2022 22:47:22 GMT

I understand your frustration, @meganj. Please reach out to our CS team on 1-855-700-6000, our lines are open Mon - Fri, 6am-6pm Pacific Time.

Re: Every time I enter my debit card it says invalid debit card.

meganj — Wed, 23 Nov 2022 22:48:05 GMT

I have already called & there's been 0 progress or update on my account.