thread Re: Square for Restaurants: How do I access cash drawer logs and history? in Archived Discussions (Read Only)

Square for Restaurants: How do I access cash drawer logs and history?

nestburger — Thu, 07 Nov 2019 00:19:56 GMT

We use Square up for Restaurant. All our staff enter their code into the POS before they can perform any actions - such as taking an order or viewing the live sales report, or even opening the cash drawer.

How can I run a report for which team members are opening the cash drawer, especially when there is no associated sale/order. For example: Team member John Smith, decides to randomly open the drawer to pull some change out or put something in to the cash drawer.

Re: Square for Restaurants: How do I access cash drawer logs and history?

Helen — Thu, 07 Nov 2019 02:29:56 GMT

Hello @nestburger, thanks for your post! At this time you can see which team member has started and ended a cash drawer from the Cash Drawer section of your online Square Dashboard. However, there isn't a way to see exactly who has physically opened the drawer throughout the day. That sounds like a useful feature though - do you think you'd use it every day or occasionally to check on your reports/team?

Re: Square for Restaurants: How do I access cash drawer logs and history?

EUPHORIA — Mon, 09 Nov 2020 22:28:12 GMT

@Helen We would love to have this feature and would use it daily. Seems strange there is no logging of this as everything with the cash drawer is.

Re: Square for Restaurants: How do I access cash drawer logs and history?

EUPHORIA — Mon, 09 Nov 2020 22:36:44 GMT

@Nest @Helen just saw that these come up under transactions as "no sale" entries.

but it would still be great if these would come up under "activity log" or "drawer report"

Re: Square for Restaurants: How do I access cash drawer logs and history?

OOskills — Fri, 12 May 2023 19:22:39 GMT

This is not actually accurate. From my testing when you open a drawer using the Action > Open Drawer there is no record of it.

Re: Square for Restaurants: How do I access cash drawer logs and history?

MayaP — Sun, 14 May 2023 18:51:30 GMT

Hey there @OOskills thank you for reaching out and confirming this, I am sorry for any confusion.

I can definitely see how having this information is important and I would suggest you submit a feature request on our Ideate Board. I do want to be clear though a submission to Ideate does not guarantee this will be implemented, our team will look into this based off customer input.

Please let me know if you have any other questions.