thread Re: changing email address in Archived Discussions (Read Only)

changing email address

CoachEmma — Mon, 11 Nov 2019 20:37:00 GMT

Grrrrr..

So I couldn't figure out to change the email address associated with emails, I searched on the community pages and found the answer (which seems very odd to have to go to a "location" and create a whole new one) but I did, and then it asked me to merge/override invoices which I did (and it said it couldn't be undone) and now it appears it deleted all of my other invoices because when I go to invoices from either "location" it says "create your first invoice!"

This is frustrating and seems like a horribly inefficient way to make a simple change to an email address.

So are all of my invoices deleted now? Do I have to create new ones for the those that weren't paid? What if I now need to refund someone from an old invoice? Or reprint one? Where are they/? Help, please!

Also, can't I just call someone about this instead of going through this community board? Considering I'm paying 2.9% plus standard fee per invoice it would be nice to have more "help" options

Re: changing email address

Valentina — Fri, 15 Nov 2019 21:15:48 GMT

Oh no, @CoachEmma! This sounds like a messy and frustrating situation, especially being new to Square. We absolutely have better ways for you to get help. The Seller Community is a great place to collaborate with other Sellers to discuss best practices or tips and tricks. Our Support Center is the best place to find answers to common account questions.

When you're needing account-specific help, which it sounds like you do, we encourage you to call in (you can also email). You can call us anytime between Monday and Friday, 6AM-6PM Pacific Time. Email support is always available, weekends included. You can also get help by clicking the question mark button in the top right-hand corner of your Dashboard.

You didn't need to create a location in order to change the email address associated with your Square account - don't panic though! One of our support team members will definitely be able to help sort all of this out with you. It should only take a second to make the email change.