thread Re: how to erase amount in cart in Archived Discussions (Read Only)

How do I delete/clear a sale amount if the keyboard is not showing?

Bobbie — Mon, 13 Jan 2020 18:05:35 GMT

I was using my Iphone to transact the sale. I put in the amount and the customer changed her mind. Unfortunately, the number keyboard had disappeared so I could not press on the C (for cancel) key. Now my screen shows only

No Sale

Charge $0.00

and I don't see any way to get out of this screen to cancel the whole transaction and go back to New Sale.

Re: how do I delete a sale amount if the keyboard is not showing

isabelle — Wed, 13 Nov 2019 21:49:46 GMT

Hey @Bobbie!

Thanks for posting in the Seller Community.

That sounds glitchy. As long as you don't have payments pending in Offline Mode, I would try deleting and reinstalling the Square app from your iPhone. That should prevent this from happening again.

Another way to cancel or clear a transaction in the future is to select Current Sale at the top of the screen in Checkout, then select the down arrow in the top right-hand corner, and select Clear Sale. Let me know if you have any questions about this.

Re: how do I delete a sale amount if the keyboard is not showing

Bobbie — Thu, 14 Nov 2019 15:09:17 GMT

Thank you.

Re: how to erase amount in cart

RainDance2020 — Sat, 11 Jan 2020 20:41:23 GMT

What did you figure out? I still can’t do it or find any answers for it.

Re: how to erase amount in cart

JustinC — Sun, 12 Jan 2020 22:01:03 GMT

@RainDance2020 - Hey there! Check out @isabelle's best answer on this thread - it should help you out 🙂