Created an Invoice for an itemized receipt, but customer paid separately. What now?

brandyrenee001 — Fri, 15 Nov 2019 18:38:24 GMT

[The title of this thread has been edited from the original: Using invoice for receipt]

Employee took a payment using swipe device which emailed a general receipt. Customer requested an itemized receipt so employee created an invoice. How do I clear the invoice without entering a payment? The invoice keeps sending reminders that its not paid.

Re: Using invoice for receipt

isabelle — Fri, 15 Nov 2019 18:35:41 GMT

Hey @brandyrenee001!

Thanks for posting in the Seller Community.

You could mark the Invoice as Paid in the Online Dashboard or on the app, but this would reflect your reporting as you collecting two payments (once with the card payment, and then again via the invoice).

The only other alternative would be to cancel the invoice. When cancelling the invoice, you will be asked if you want to "Notify recipients that this invoice was canceled." You can uncheck this option so they do not receive further notifications regarding this invoice.

Let me know if you have any questions about this.

thread Created an Invoice for an itemized receipt, but customer paid separately. What now? in Archived Discussions (Read Only)

Created an Invoice for an itemized receipt, but customer paid separately. What now?

Re: Using invoice for receipt